Chief Of Operations in Yangon

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Chief Of Operations

Myanmar Citizens Bank (MCB), Kyauktada | Yangon

Chief Of Operations

Myanmar Citizens Bank (MCB)

Chief Of Operations

Myanmar Citizens Bank (MCB)

Myanmar - Yangon

Kyauktada | Yangon

22 Sep 2022

Experience level

Director and Above

Job Function

Finance, Accounting, Audit

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

Build, implement, maintain and manage an effective system of smooth service delivery and effective controls throughout the operations functions in MCB head office and branches covering non-financial as well as financial controls.
Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures. Actively and continuously work towards operational excellence.
Responsible for overall banking operations and functions related to branch operation, trade operation & remittance, Swift, treasury back office, ATM operation and Currency Management.
Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service. Monitor adherence to rules, regulations and procedures.
Develop/review/enhance the policy, manual, guideline and procedure and implement successfully for the effective operation.
Responsible for re-engineering operation processes to improve customer service, cost effectiveness and controls.
Ensure compliance with Regulatory requirements relating to Banking Operations.
Understand all CBM regulation and compliance in terms of banking service, reporting and process & practices.
Educate the team members for the service standard to maintain the excellent customer service.
Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
Set the operations yearly budget and non-financial targets, agreeing it with COO, and work towards fulfilling it.
Act as per delegated authorities and escalate issues as appropriate.
Close all Audit & Compliance issues pertaining to operations team and works towards reducing Audit & Compliance observations.
Contribute towards the achievement of the Bank’s strategic and operational objectives.
Manage organizational structure, modifications and selection of new team members
Train the team of head office and branches as per the operational risk management and service delivery requirements.
Monitoring team performance to achieve the operation target and goals.

Open To

Male/Female

Job Requirements

Master Degree in Business/ Banking/Finance or related technical Discipline.
Minimum 10 years’ experience in Banking Operations with at least 5 years in a senior role in operations management within a Bank
Demonstrable experience delivering major business process reengineering projects
Knowledge of banking procedures and policies
Ability to translate regulatory requirements into operational plans and actions.
Detailed understanding of operational risk analysis.
Knowledge of treasury operations and trade finance.
Designs efficient systems, seeks productivity.
Logical approach to identifying and evaluating issues and problem solving.
Able to see the big picture and plan out details.