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Contact Center Technical Engineer

KBZ Bank

Contact Center Technical Engineer

KBZ Bank
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
28 Oct 2020

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

 

We are looking for an experienced Contact Center Engineer to manage the enterprise level of contact center solution in house development projects as well as insourcing/outsourcing projects.

  • Problem-solving – the ability to handle complex enquiries and also the everyday challenges involved.
  • Provide technical support for all contact center systems and tools
  • Accept customers' calls and respond to inquiries in a professional manner.
  • Provide support to Team Members with application, service issues.
  • Present professional, efficient and friendly customer service to all customers/agents.
  • Solution administration, troubleshooting, upgrading and repairing equipment as required.
  • Manage daily work schedule to ensure sufficient call center coverage.
  • Assist in the development of technical material and training documents.
  • Train customers and colleagues on equipment operation and maintenance as required.
  • Onsite technical support a must to all Call Centre locations
  • Support 24/7/365 data center environment by providing on-call support rotation
  • Knowledge of Linux base environment
  • MS Windows Operating Systems experience
  • The ability to work and team effectively with clients, management, and staff members in a multi-tiered, fast-paced environment

Open To

Male/Female

Job Requirements

  • Degree in computer science or related fields
  • IT certification is a plus
  • Minimum working experience of 1or 2 years in IT
  • Working knowledge in Active Directory, WINS, DNS, TCP/IP network

What We Can Offer

Benefits

Rewards for over performance

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

KBZ Bank
THE STRENGTH OF MYANMAR

**Winner of EUROMONEY Award for Excellence consecutive years 2014, 2015, 2016: Best Bank in Myanmar**

Kanbawza Bank (KBZ Bank) Limited, part of the KBZ Group of companies, is Myanmar's largest bank. Established in 1994 in Taunggyi, initially the bank catered the local area and in 1996, after present management acquired the organization, the group expanded to become Myanmar's largest financial institution, currently employing over 17,000 people.

KBZ Bank is part of the KBZ Group, one of Myanmar's largest and most successful conglomerates. The Group has a proven track-record of operating according to industry best practices, as recognized in 2014, when the Myanmar Centre for Responsible Business awarded the KBZ Group of Companies as the most transparent company in the country. It is the first Myanmar bank in history to have International Representative offices in Thailand, Singapore and soon Malaysia.

Purpose
We are driven by a simple aim. As the largest Bank in Myanmar, we are committed to enhance the quality of lives of the people in Myanmar, through financial inclusion. And in that becoming the Best Managed Bank in the World! Join us in this journey to positively impact the community and the nation.

Fulfilling Career – Today and Tomorrow
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

Personal Challenge
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

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