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Contact Center Technical Engineer

KBZ Bank
| Yangon
Verified This job has been verified by the company as a real job vacancy.
28 Oct 2020
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Contact Center Technical Engineer
KBZ Bank, | Yangon

Contact Center Technical Engineer

KBZ Bank
Yangon

Contact Center Technical Engineer

KBZ Bank
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
28 Oct 2020
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

 

We are looking for an experienced Contact Center Engineer to manage the enterprise level of contact center solution in house development projects as well as insourcing/outsourcing projects.

  • Problem-solving – the ability to handle complex enquiries and also the everyday challenges involved.
  • Provide technical support for all contact center systems and tools
  • Accept customers' calls and respond to inquiries in a professional manner.
  • Provide support to Team Members with application, service issues.
  • Present professional, efficient and friendly customer service to all customers/agents.
  • Solution administration, troubleshooting, upgrading and repairing equipment as required.
  • Manage daily work schedule to ensure sufficient call center coverage.
  • Assist in the development of technical material and training documents.
  • Train customers and colleagues on equipment operation and maintenance as required.
  • Onsite technical support a must to all Call Centre locations
  • Support 24/7/365 data center environment by providing on-call support rotation
  • Knowledge of Linux base environment
  • MS Windows Operating Systems experience
  • The ability to work and team effectively with clients, management, and staff members in a multi-tiered, fast-paced environment

Open To

Male/Female

Job Requirements

  • Degree in computer science or related fields
  • IT certification is a plus
  • Minimum working experience of 1or 2 years in IT
  • Working knowledge in Active Directory, WINS, DNS, TCP/IP network

What We Can Offer

Benefits

Rewards for over performance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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