Job Purpose: The Customer Care Officer (JA) is responsible for delivering exceptional customer service and support to clients by addressing inquiries, resolving issues,  and providing accurate information about company products and services.

This role requires a customer-first mindset, excellent communication skills, and the ability to effectively handle complaints or difficult situations.

• Provide professional customer support by responding to inquiries and assisting with KBZPay services.
• Handle customer issues and complaints promptly, escalating complex cases to senior staff when required.
• Support customer transactions including KYC updates, cash-in/cash-out, and payment services.
• Assist with administrative tasks and maintain accurate customer and operational records.
• Communicate clearly and maintain a positive, customer-focused attitude at all times.

Working Days, Hours and contract tpye :

• Work from Monday to Friday; Saturdays, Sundays, and public holidays are non-working days
• Adhere to official working hours from 10:00 a.m. to 4:00 p.m 
• Employment will be on a one-year contract basis

• University Graduate.
• Minimum 2 years of experience in customer service or operations.
• Experience in financial services or digital payment platforms is preferred.

• Good communication skills with a strong service mindset.

💡 What We Offer

• Practical, hands-on experience in a fast-paced KBZPay Centers.

• Mentorship and guidance from experienced professionals Incharge.

• Opportunity to contribute to real-world KBZPay Services initiatives and projects.

• A supportive and collaborative working environment.