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Job Purpose: The Customer Care Officer (SA) is responsible for delivering exceptional customer service and support to clients by addressing inquiries, resolving issues, and providing accurate information about company products and services. This role requires a customer-first mindset, excellent communication skills, and the ability to effectively handle complaints or difficult situations.

Customer Support:

• Respond promptly and professionally to customer inquiries via phone.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers in troubleshooting and resolving service-related issues.

Complaint Resolution:

• Manage and resolve customer complaints in a timely and professional manner.
• Escalate complex issues to the appropriate departments when necessary.
• Follow up with customers to ensure satisfaction after complaint resolution.

Account Management:

• Assist customers with account-related inquiries, such as updating personal details, checking balances, and resetting passwords.
• Handle requests for account freezing or termination when necessary, ensuring adherence to company policies.

Customer Interaction:

• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Communicate clearly, ensuring customers fully understand company policies, products, and procedures.

Other Responsibilities:

• Assist customers for their required services such as KYC updates, Cash-in/out, and payments through KBZPay necessarily.
• Standby for supporting all KYC update process as per instruction from Center Incharge and 2nd Center Incharge and update the data in Google Sheet correctly.
• Support to all administrative tasks necessarily.
• Perform any other tasks assigned by Center In-Charge and 2IC.
• Handle customer complaints and provide appropriate solutions to customers. Escalate to seniors for further assistance.

• University Graduate.

• Must have around 2 years of experienced in Customer Service and Operation.

• Financial service background will be preferred.