The Sales Executive will be responsible for handling customer enquiries across multiple platforms and driving sales through effective and attractive communication. Sales will be the main responsibility, with partial administrative and operational support required. The candidate must understand the right and professional way to reply to customers, ensuring clear, polite, and effective communication at all times. This role involves managing enquiries via social media, email, and WhatsApp Business, converting leads into confirmed bookings, and maintaining excellent customer relationships. The role will also provide partial operational support after sales confirmation. The ideal candidate must have proven sales experience, be proactive, customer-oriented, and able to work independently with minimal supervision.

Job Responsibilities

1. Customer Enquiry Management

• Handle and respond promptly and professionally to enquiries from social media platforms, enquiry emails, and WhatsApp Business.

• Reply to all incoming enquiries in a structured and professional manner that represents the company brand appropriately.

• Provide accurate information on tours, services, and promotions to potential customers.

• Actively follow up with customers after initial replies to increase the chance of conversion.

• Communicate attractively and persuasively to encourage conversions and build customer trust.

• Maintain proper documentation of customer interactions and follow up when necessary.

2. Sales & Conversion

• Sales is the core responsibility of this role.

• Understand customer needs and recommend suitable tour packages.

• Take ownership of sales enquiries from first contact until deal closure.

• Confidently close sales deals generated from customer enquiries.

• Follow up with leads to convert enquiries into confirmed bookings.

• Track sales progress and update the Director regularly.

• Work closely with the operations team to ensure customer bookings are processed smoothly.

3. Social Media & Online Platforms

• Take responsibility for admin access and enquiry handling across all social media (SM) platforms.

• Manage and respond to enquiry messages on Facebook, Instagram, and other social platforms.

• Support customer engagement activities, including replying to comments, messages, and online feedback.

• Coordinate with the content team to share customer insights that can improve marketing strategies.

4. Customer Relationship Management

• Provide excellent customer service to ensure a positive customer experience.

• Handle basic customer concerns or escalate to the appropriate department when needed.

• Maintain and update customer records consistently and accurately.

5. Operations Support (Partial Responsibility)

• Provide post-sales operational support related to confirmed bookings.

• Assist with basic itinerary preparation, booking coordination, confirmations, and simple amendments.

• Support internal teams to ensure smooth execution of confirmed sales.

6. Coordination & Support

• Provide partial administrative support related to sales and customer enquiries.

• Liaise with internal teams to ensure accurate information is given to customers.

• Assist in preparing simple sales reports and tracking enquiry performance.

• Support ad-hoc tasks assigned by the Director related to sales, customer service, or operations support.

Qualifications & Expectations

• Sales experience is required.

• Proficient in English (written and spoken) to communicate with customers effectively.

• Strong communication and interpersonal skills.

• Must be able to respond, follow up, and manage customer enquiries independently.

• Ability to respond quickly, manage multiple enquiries, and remain organized.

• Familiarity with social media platforms and WhatsApp Business.

What We Expect

• A good team player with strong communication skills.

• Ability to work under minimum supervision.

• Comfortable working in a self-learning environment.

• Organized, responsive, and able to manage multiple enquiries efficiently.

• Familiarity with social media platforms and WhatsApp Business.

Working Conditions

• Remote-based role; full-time position.

• Must be responsive during standard working hours and agreed extended hours.

• May require occasional responsiveness outside working hours for urgent enquiries.

• Must have a reliable laptop and robust internet infrastructure to support remote work.