Customer Relationship Management

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Customer Relationship Management

(Customer Relation Officer)

AION MYANMAR

Bahan | Yangon

1 Post

Apply Here

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Customer Relationship Management

AION MYANMAR, Bahan | Yangon

Apply Here

Customer Relationship Management

AION MYANMAR

Apply Here

Customer Relationship Management

(Customer Relation Officer)

AION MYANMAR

Myanmar - Yangon

Bahan | Yangon

1 Post

Today

Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Diploma

Job Type

Full Time

Job Description

A Big Opportunity for ...

Maintain and regularly update customer databases and CRM systems.
Follow up with existing and potential customers regarding inquiries, sales, services, and appointments.
Handle customer inquiries, feedback, complaints, and requests professionally.
Monitor customer satisfaction and coordinate with relevant departments to resolve customer issues.
Conduct post-sales and post-service follow-ups to ensure customer satisfaction.
Manage customer appointments, service reminders, and follow-up schedules.
Record and track customer interactions, communications, and follow-up status in the CRM system.
Prepare daily, weekly, and monthly CRM reports.
Coordinate with Sales, Service, Marketing, and other departments regarding customer-related matters.
Identify opportunities to improve customer retention and customer experience.
Conduct customer surveys and collect feedback when required.
Maintain customer confidentiality and ensure customer data is handled properly.
Perform other customer relationship and administrative duties assigned by management.

Open To

Female

Job Requirements

Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
1–3 years of experience in CRM, Customer Service, Sales Support, or a related position.
Experience in the automotive / EV industry is an advantage.
Good communication and interpersonal skills.
Strong customer service and problem-solving skills.
Good follow-up and coordination skills.
Proficient in Microsoft Office, especially Excel.
Experience using CRM software or customer management systems is preferred.
Good command of English is an advantage.
Ability to work under pressure and handle multiple tasks.
Responsible, organized, detail-oriented, and customer-focused.