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Customer Service Assistant Manager

Shop.com.mm
| Yangon
Verified This job has been verified by the company as a real job vacancy.
02 Jun 2020
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Customer Service Assistant Manager
Shop.com.mm, | Yangon

Customer Service Assistant Manager

Shop.com.mm
Yangon

Customer Service Assistant Manager

Shop.com.mm
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
02 Jun 2020
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

  • Responds to and resolves escalated issues and/or unique or complex requests from customers.
  • Monitors daily workflow and ensures that correct procedures are followed.
  • Identifies system and workflow improvements to enhance the team's efficiency.
  • Coaches and guides less experienced team members, new team members and prepare team’s scheduling
  • Contributes to moderately complex aspects of a project and producing operating reports.
  • Perform deep dives into the data to develop and implement strategies to improve KPIs and enhance our customer experience and satisfaction.
  • Monitoring and maintaining the effectiveness of customer communication.

Open To

Male/Female

Job Requirements

  • Bachelor’sdegree
  • Good Communication Skills
  • Computer Typing Skills ( Myanmar/English)
  • Good command of English, both written and spoken;
  • Proficiency in Microsoft Excel, Word and PowerPoint;
  • Available to work on flexible schedule
  • Working experience - minimum 3 years working in customer service field.

 

What We Can Offer

Benefits

- An amazing opportunity to learn from colleagues across Asia, in more developed markets

Highlights

- An international company in a start-up setting
- A chance to learn in the biggest E-commerce Company in Myanmar

Career Opportunities

- Regional roles offered to outstanding over- performers
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

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