Company Background:

Mogozay.com is a Myanmar based e-commerce start-up which aims to offer a simple, secure, fuss-free, and door-to-door shopping experience for customers. We aim to continuously improve shopping experience for Myanmar consumers guaranteeing the best value and shopping selection.

Founded in 2018, Mogozay has a unique desktop and mobile app designed for users in Myanmar. At Mogozay, we are collaborative, fast paced and you will get an opportunity to build and achieve pioneering status in a new internet venture in Myanmar.

• Basic Management Duties; Shift scheduling, duty delegation etc, basic HR
• Check all lines of CSO communication and ensure CSO is using correct format for reply, ensure all enquiries are replied in a timely manner, and ensure highest possible customer satisfaction.
• Implement new & maintain and enforce current SOP for CSO team
• Track and analyse customer data by using Google Sheets and excel formats provided (Basic training will be given)
• Make daily contact with Singapore side management (in English)
• Weekly and monthly reporting
• Resolving errors and delays which will be reported to you by team members
• Working closely with all departments to ensure smooth operation and communication flow
• Working Hours: Office Hours 10am – 7pm 
• Weekend and public holiday available to work from home, but must be attentive to CSO group and Management chats to prevent delays and/or handle customer complaints

• Experience as Senior CS Officer, or CS Manager
• Fair Command of English (4 Skills)
• Excellent Command Myanmar (4 Skills)
• Computer Literate (Be familiar with Excel/Google Sheets, Facebook, Email, Other various applications)
• Knowledge or Experience in Online Shopping
• Critical Thinking and Problem Solving Skills.