• Welcome and advise customers on tile products and design options
• Maintain luxury tiles gallery standards (cleanliness, display, ambiance)
• Provide excellent customer service with professionalism and enthusiasm
• Maintain existing accounts and act as professional contact to satisfy customer needs and resolve complaints
• Learn and share product knowledge confidently
• Support tiles gallery operations and team activities
• Perform other related duties as required

• Any Bachelor’s degree
• Minimum two-year related experience in customer support, retail, interior, sales, or a related field
• No tile industry experience required
• Experience in showroom, retail, interior, or customer service preferred
• Must have strong verbal and written in English
• Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software.
• Strong communication and presentation skills
• Professional, well-presented, and attentive
• Ability to multitask, prioritize, and manage time efficiently
• Positive, solution-oriented attitude
• Able to work weekends and roster shifts

Core Competencies
• Advisory Mindset – Focus on consultation, not just selling
• Luxury Service Standards – Attention to detail, hospitality-driven approach
• Product Knowledge – Ability to explain features and benefits with confidence
• Problem Solving – Suggest improvements instead of excuses
• Team Collaboration – Works well with colleagues to maintain tiles gallery flow