Team Leadership:

• Supervise, guide, and motivate a team of 15 staff to ensure smooth daily operations and high service standards.

Customs Operations:

• Oversee end-to-end clearance processes for imports and exports, ensuring full compliance with Myanmar customs laws and regulations.

Process & Reporting:

• Establish SOPs, reporting systems, and KPIs to improve transparency, accountability, and efficiency across the team.

Stakeholder Relations:

• Build and maintain strong working relationships with customs officers, port authorities, subagents, and trucking companies to resolve issues quickly and ensure smooth clearance.

Client Service:

• Act as an escalation point for customers, providing timely updates, resolving clearance challenges, and maintaining trust through transparent communication.

Business Growth Support:

• Work closely with Sales and Business Development teams to provide customs-related support for tenders, multinational clients, and new business opportunities.

Training & Development:

• Share updates on regulatory changes, coach team members, and enhance the overall capability of the customs clearance team.

Integrity & Compliance:

• Ensure all declarations and activities are conducted honestly, ethically, and in compliance with company and legal standards. Preparation of ISO documents and cyclic review. 

Education:

• Bachelor’s degree in logistics, supply chain, business, or related field.
• Equivalent experience also considered.

Experience:

• At least 5 years in customs clearance, freight forwarding, or import/export operations, with some supervisory or team leadership experience.

Customs Knowledge:

• Strong knowledge of Myanmar customs rules, import/export procedures, and HS codes. A customs broker license is an advantage.

Industry Exposure:

• Experience handling shipments for industries such as food & beverage, heavy industry, packaging, and chemicals.

Networks:

• Good connections with customs officers, port authorities, subagents, and transport providers.

Leadership:

• Ability to guide, motivate, and develop a team; proven record of improving team performance.

Problem-Solving & Reporting:

• Analytical mindset with ability to identify issues, propose solutions, and monitor performance using KPIs.

Communication:

• Fluent in Burmese and English; capable of dealing with local staff and international clients.

Customer Focus & Integrity:

• Service-minded, transparent, and trustworthy in all dealings.