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Perform day-to-day routine and preventative maintenance within the hotel rooms and public areas.
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Respond promptly and efficiently to any maintenance calls that arise either by the guest or other departments.
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Respond courteously to guest requests promptly and resolve matters to the guest’s satisfaction.
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Able to priorities the maintenance issues e.g.: to attend the breakdown of plant and machinery on priority.
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Perform maintenance activities in the guest rooms and public areas including electrical equipment, plumbing and Air conditioning
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Program TV's and perform general housekeeping and engineering-related inventory duties.
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Test, troubleshoot and perform basic repair on all types of equipment.
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To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.
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Understand and operate electrical, plumbing, refrigeration, and water systems.
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Communicate with different departments and to provide them with information and assistance.
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Check for new maintenance requests e.g.: OOO - Out of Service and OOO - Out of Order from the PMS (Property Management System) and update remarks once the task is completed.
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Able to use your wits and technical abilities to solve problems and make repairs effectively and efficiently.
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Able to complete the daily checklist before handing over the shift.
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Able to look after the smooth functioning of all machinery and equipment.
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Able give proper handover to the next shift and also take regular briefing of the shift staff.
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Enter all guest complaints and back of the house complaints as soon as they are received at the engineering control desk log book.
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Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard.
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Maintain all tools, equipment, and working areas in good condition.
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Maintain the engineering working area and control desk in a good condition always.
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Maintain maintenance inventory and requisition parts and supplies as needed.
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Train and instruct other members of the staff through sharing of knowledge and skills.
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Attend all firefighting classes and to obtain a thorough knowledge of firefighting appliances.
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Perform any other job assigned by the management as and when required.