1. Daily Operations

• Shop opening/closing times, staff duty assignments, and supervision.
• Maintaining the quality of customer service.

2. Inventory Management

• Controlling gold/diamond in-and-out with accurate records.
• Checking stock balances and managing raw materials and finished goods.

3. Sales and Marketing

• Setting and implementing monthly sales targets.
• Promotions and special sales programs.

4. Finance and Budgeting

• Reviewing daily cash inflow and outflow, analyzing profits and losses.
• Risk prevention (e.g., security systems, insurance).

5. Staff Management

• Training sales staff and customer service staff.
• Performance evaluation and KPI setting

Education

• Bachelor’s degree in Business / Management.
• Diploma or certification in gold, diamond, or gemstone trading.

Experience

• Minimum of 5 years’ management experience in a jewelry shop or precious goods trading.
• Hands-on experience in gold weighing and diamond grading.

Skills

• Product knowledge (ability to identify genuine vs. fake gold and diamonds).
• Proficiency in POS systems and accounting software (e.g., ERP).
• Customer relationship management (CRM) and sales strategies.

### Special Requirements for Diamond Shops ###

1. Gemstone & Jewelry Expertise

• Types of gold (16K, 18K)
• Knowledge of diamond quality (the 4Cs)

2. Payment & Expense Management

• Ability to calculate total costs including gold/diamond expenses, labor wages, and shop rental fees

3. Market Knowledge

• Understanding gold price fluctuations and customer demand (e.g., higher demand for double-layer gold bangles during wedding season)