Key Responsibilities 1. Recruitment & Onboarding Assist in hiring sales executives, cashiers, goldsmiths, designers, and back-office staff. Schedule interviews and coordinate with department heads. Handle joining formalities and employee documentation. Conduct induction and orientation for new employees. 2. Attendance & Payroll Support Maintain daily attendance and leave records. Prepare payroll inputs including overtime, incentives, and deductions. Support statutory compliance documentation (PF, ESI, bonus, etc.). Update employee records in HRMS or payroll software. 3. Employee Records & Documentation Maintain employee personal files and contracts. Prepare offer letters, appointment letters, and warning letters. Update employee database regularly. 4. Employee Relations Address employee queries related to salary, leave, and policies. Support grievance handling and disciplinary procedures. Assist in organizing employee engagement activities and events. 5. Compliance & Administration Ensure compliance with labor laws and Shop & Establishment regulations. Maintain HR registers and statutory records. Support audits and inspections.
Key Responsibilities 1. Recruitment & Onboarding Assist in hiring showroom sales executives, cashiers, goldsmiths, designers, and production staff. Coordinate interviews and documentation. Manage employee onboarding and induction programs. Maintain recruitment tracker and employee database. 2. Payroll & Attendance Management Monitor attendance, leave records, and shift schedules. Assist in payroll processing including sales incentives and overtime. Ensure proper documentation for PF, ESI, bonus, gratuity, etc. Maintain updated employee files. 3. Employee Relations Address employee queries and basic grievance handling. Support disciplinary procedures and warning documentation. Organize employee engagement activities and festive events. Maintain positive work environment across showroom and factory. 4. Compliance & Documentation Ensure compliance with labor laws and Shop & Establishment regulations. Prepare documents for audits and inspections. Assist in drafting HR policies and SOPs. 5. Training & Development Coordinate sales and customer service training for showroom staff. Assist in organizing skill enhancement training for artisans. Maintain training records. 6. Performance Management Support performance appraisal process. Track sales KPIs and production targets. Prepare HR reports for management review.
Key Responsibilities 1. Recruitment & Staffing Manage hiring for showroom sales executives, goldsmiths, designers, production staff, and back-office employees. Coordinate bulk hiring during festive seasons and peak sales periods. Develop recruitment pipelines for skilled artisans and experienced sales professionals. Conduct interviews and finalize compensation in line with company policy. 2. Payroll & Compensation Oversee payroll processing (including incentives and sales commissions). Manage attendance, leave records, and overtime calculations. Ensure statutory compliance (PF, ESI, gratuity, bonus, etc.). Maintain accurate employee records. 3. Employee Relations Handle employee grievances and disciplinary actions. Maintain positive workplace culture across retail outlets and factory units. Conduct regular staff meetings and engagement activities. Monitor employee retention and reduce attrition. 4. Compliance & Legal Ensure compliance with labor laws and shop & establishment regulations. Maintain documentation for audits and inspections. Draft and implement HR policies and SOPs. 5. Training & Development Organize sales training for showroom staff. Conduct grooming and customer service training. Arrange skill development programs for artisans and craftsmen. Support leadership development for store managers. 6. Performance Management Implement performance appraisal systems. Track KPIs for sales staff and production teams. Align employee goals with business targets.
Key Responsibilities 1️⃣ Financial Planning & Analysis Prepare monthly, quarterly, and annual financial statements Develop budgets and forecasts Conduct profitability and cost analysis Monitor financial performance against targets 2️⃣ Working Capital & Cash Flow Management Manage cash flow and liquidity Monitor receivables and payables Coordinate banking relationships Manage gold metal loans and overdraft facilities 3️⃣ Inventory & Bullion Accounting Monitor gold and diamond stock valuation Track wastage and manufacturing cost Ensure accurate stock reconciliation Manage hedging and price fluctuation risks 4️⃣ Compliance & Taxation Ensure GST/VAT compliance Handle TDS and statutory filings Coordinate internal and external audits Maintain financial documentation and controls 5️⃣ Cost Control & Risk Management Identify cost-saving opportunities Implement internal financial controls Minimize financial risks and fraud exposure 6️⃣ Team Leadership Supervise accounts team Ensure proper delegation and workflow Provide financial insights to management
Key Responsibilities 1️⃣ Sales Performance Achieve individual monthly sales targets Upsell and cross-sell products Handle high-value transactions confidently Promote new collections and schemes 2️⃣ Customer Service Provide personalized service to customers Understand customer preferences and budgets Build long-term customer relationships Resolve customer concerns professionally 3️⃣ Product Knowledge Stay updated on gold rates and diamond pricing Explain purity (22K, 18K, etc.) and certification Guide customers on bridal and investment purchases 4️⃣ Inventory Handling Ensure proper display and tagging Assist in stock verification Follow security protocols for handling jewellery 5️⃣ Team Support Mentor junior sales staff Assist in training new employees Support showroom manager in daily operations
Sales & Revenue Management Achieve monthly and annual sales targets Monitor daily sales performance Develop strategies to increase walk-ins and conversions Handle high-value and VIP customers 2️⃣ Team Leadership Supervise sales executives and support staff Conduct daily sales briefings Train staff on product knowledge and selling techniques Monitor performance and discipline 3️⃣ Customer Service Excellence Ensure premium customer experience Resolve customer complaints effectively Maintain long-term customer relationships 4️⃣ Inventory & Stock Control Monitor stock levels and replenishment Coordinate with accounts for stock reconciliation Ensure proper tagging and pricing Supervise stock audits and physical verification 5️⃣ Security & Compliance Ensure adherence to security procedures Monitor CCTV and vault access protocols Maintain proper billing and documentation 6️⃣ Visual Merchandising Maintain showroom display standards Coordinate seasonal and festive promotions Ensure cleanliness and luxury presentation
Office & Facility Management Manage office, showroom, and factory administration Ensure maintenance of premises, utilities, and infrastructure Supervise housekeeping and support staff 2️⃣ Security & Asset Protection Oversee CCTV and security systems Coordinate with security agencies Monitor access control to vaults and stock areas Ensure insurance compliance requirements 3️⃣ Vendor & Contract Management Manage AMCs and service contracts Negotiate with vendors and service providers Monitor vendor performance and payments (with accounts team) 4️⃣ Administrative Controls Maintain documentation systems Monitor gate pass and stock movement records Coordinate internal audits and physical verification
The Chief Accountant is responsible for overseeing all accounting operations, financial reporting, budgeting, taxation, and internal controls within the jewellery business. In jewellery companies, this role is more specialized due to: High-value inventory (gold, diamonds, gemstones) Frequent price fluctuations (gold/metal rates) Export/import transactions Strict compliance and audit requirements Financial Management Prepare financial statements (P&L, Balance Sheet, Cash Flow) Monthly, quarterly, and annual closing Budgeting and forecasting Cost analysis and profitability tracking 2. Inventory & Metal Accounting Gold and diamond stock reconciliation Metal loss/wastage tracking Valuation based on market rate (e.g., daily gold rate) 3. Compliance & Taxation GST / VAT filing TDS compliance Customs & export documentation Statutory audits and internal audits 4. Internal Controls Prevent pilferage and inventory fraud Implement stock verification procedures Segregation of duties ERP system monitoring 5. Banking & Finance Working capital management Gold metal loans Bank reconciliation LC/BG documentation (if importing/exporting) Consignment and memo stock accounting Job work and manufacturing cost control
The Digital Marketing Manager is responsible for developing, implementing, and managing digital marketing strategies to strengthen the brand presence, increase customer engagement, and drive online and in-store sales. This role plays a critical part in promoting the elegance and uniqueness of the jewelry brand through targeted digital campaigns, content creation, social media management, SEO/SEM, and data-driven marketing efforts. Develop and execute comprehensive digital marketing strategies aligned with business goals. Analyze market trends, customer insights, and competitor activity to identify growth opportunities. Plan and manage digital advertising campaigns across platforms (Facebook, Instagram, Google, YouTube, TikTok, etc.) Optimize campaigns for performance (ROI, CPC, CTR, conversion rates). Oversee influencer and affiliate marketing programs. Lead content creation (visuals, videos, blogs, social media posts) aligned with the luxury and elegance of the brand. Ensure brand consistency across all digital platforms. Oversee the company website, including updates, UX/UI improvements, and product listing optimization. Implement and monitor SEO/SEM strategies to boost organic search rankings Track KPIs and prepare monthly performance reports using tools like Google Analytics, Meta Business Suite, etc. Provide insights and actionable recommendations based on campaign results. Collaborate with sales and customer service to improve e-commerce functionality and customer journey. Manage digital CRM tools to build loyalty programs and personalized marketing. Additional Key Requirements Strong understanding of luxury brand positioning and customer behavior in the jewelry or fashion industry. Experience in managing e-commerce platforms (such as Shopify, WooCommerce, Magento, or custom-built systems). Hands-on experience in paid digital advertising (Google Ads, Meta Ads, TikTok Ads, etc.) with proven ROI results. Proficiency in using marketing automation tools (Mailchimp, HubSpot, etc.) and CRM systems. Strong leadership skills with the ability to manage and guide a creative team (graphic designers, content creators, digital assistants). Basic knowledge of Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) is a plus. Strong project management skills with the ability to meet deadlines and manage multiple campaigns simultaneously. Up-to-date with the latest trends, tools, and best practices in digital marketing and social media.