A. IT Infrastructure Management

• Monitor and manage overall IT Infrastructure and System performance.
• Manage internet connection and ensure stable and secure usage.
• Configure, monitor, and troubleshoot network devices including Routers, Switches, and Access Points.
• Maintain proper network documentation (IP list, network diagram, device inventory).

B. Server Administration

• User account creation, permission management, group policy maintenance
• DNS, DHCP, and Active Directory monitoring
• Backup planning and update/patch management
• Ensure high availability, uptime, and Server security.

C. End-user Support & Vendor Coordination

• Oversee day-to-day IT support for all employees (PC, laptop, printer, network, email, software issues).
• Supervise and coordinate with IT support teams.
• Track and follow up on support tickets to ensure timely resolution.
• Build internal capability to independently handle frequent or recurring issues.

D. Office 365 Administration

• Manage Office 365 Admin Center including:

• User license assignment and renewal
• Exchange Online mailbox management (shared mailbox, distribution groups)
• OneDrive and SharePoint permission settings

• Implementing and monitoring security policies (MFA, password policies, conditional access)
• Assist staff with email, OneDrive, and Teams-related issues.

E. ERP Implementation Support

• Participate in meetings with the Odoo implementation team and internal departments.
• Review business requirements, identify gaps, and provide IT-related recommendations.
• Provide support on data preparation, system testing, user acceptance testing, and integration.
• Assist departments with understanding system features and best practices.
• Provide technical input for system improvements and future enhancements.

F. IT Policy, Documentation & Security

• Maintain and update IT documentation, including network diagrams, server logs, and asset inventory.
• Conduct basic IT security awareness for staff.
• Ensure compliance with company IT standards and data security guidelines.

Bachelor’s Degree in Computer Science, Information Technology, or a related field.

Must have minimum 5 years work experience in IT support, system administration, or network operations.

Experience in server-side projects or ERP implementation is an advantage.

Experience supporting Odoo ERP implementation (functional or technical).

Certification in relevant IT domains (eg. ITIL) is a plus.

Strong understanding of Windows Server (Active Directory, DNS, Group Policy).

Hands-on experience with server maintenance, configuration, and backup management.

Strong experience with networking (LAN/WAN, subnetting, VLAN, routing, Wi-Fi).

Understanding of firewall concepts (NAT, routing, access rules, VPN).