Key Responsibilities:

• Ensure the stable, secure, and uninterrupted operation of MPU systems, including the National Payment Switch (IST) and the MPU E-commerce Payment Gateway, with robust data backup, integrity, and high availability.
• Provide testing, certification, and technical support to member banks for:
• Bank Switch
• POS systems
• Card certification
• E-commerce Payment Gateway
• International card schemes
• Generate, manage, and maintain HSM (Hardware Security Module) keys for NPS and E-commerce systems in both UAT and Production environments.
• Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT) for new requirements, enhancements, and projects driven by member bank needs.
• Resolve integration, transaction, and operational issues raised by member banks and merchants, ensuring seamless communication and transaction flow between MPU systems and external platforms.
• Perform regular system and database health checks on the National Payment Switch to ensure optimal performance, stability, and reliability.
• Utilize system monitoring tools to proactively identify, analyze, and resolve potential issues before they impact services or end users.
• Analyze daily operational issues and provide recommendations for system optimization and process improvements to senior management.
• Prepare and deliver daily, weekly, and monthly operational reports covering system status, incidents, performance metrics, and overall system health.
• Support and contribute to IT infrastructure projects, including system upgrades, enhancements, and technology changes.
• Assist in settlement, reconciliation, and dispute resolution processes, ensuring accuracy, timeliness, and compliance with MPU standards and relevant regulations.
• Carry out daily operational duties and other tasks assigned by the Head of IT and Deputy Head of IT.

Job Scope – Manager (Issuer Switching Technology/ Ecommerce)

• Oversee, operate, and maintain systems related to the National Payment Switch (NPS) and MPU E-commerce Payment Gateway, ensuring stability, security, and high availability.
• Provide technical support to member banks for system integration, certification, and performance-related issues.
• Ensure compliance with data encryption, key management, and security standards, including proper handling of cryptographic keys.
• Lead and support testing activities, while proactively monitoring systems to maintain high uptime and optimal performance.
• Manage day-to-day operational and technical issues, coordinating with internal teams to resolve incidents efficiently.
• Perform regular system health checks and continuous monitoring to identify and prevent potential service disruptions.
• Contribute to the planning and execution of infrastructure and system enhancement projects, supporting continuous improvement of payment processing platforms.
• Support settlement and reconciliation processes, ensuring accuracy, timeliness, and compliance with applicable industry and regulatory standards.
• Prepare and submit operational and performance reports to management, providing insights for decision-making and process optimization.
• Collaborate closely with senior management and stakeholders to recommend and implement process improvements and ensure consistent operational reporting.

Hard Skills for Manager (Issuer Switching Technology/ Ecommerce)

• Strong expertise in National Payment Switch (NPS/IST) operations and E-commerce Payment Gateway systems, ensuring high availability, security, and performance.
• In-depth knowledge of payment transaction processing flows, including authorization, clearing, settlement, reconciliation, and dispute handling.
• Hands-on experience with card payment ecosystems, including MPU, Visa, MasterCard, UPI, and other international card schemes.
• Proficiency in system integration, testing, and certification for:
• Bank Switches
• POS systems
• Card issuing and acquiring systems
• E-commerce and payment gateway platforms
• Strong understanding of cryptographic key management, including HSM operations, key generation, rotation, and secure handling in UAT and Production environments.
• Solid knowledge of payment security standards such as PCI DSS, encryption techniques, tokenization, 3D Secure, and secure authentication mechanisms.
• Experience in system monitoring, incident management, and performance tuning in high-transaction, high-availability environments.
• Proficiency in Linux/Unix systems, web technologies, and enterprise system administration.
• Strong database skills, including SQL, Oracle, MySQL, database health checks, tuning, backup, and recovery.
• Working knowledge of programming and scripting languages such as Java, Python, or PHP for integrations, automation, and troubleshooting.
• Familiarity with network architecture, firewalls, secure communication protocols, APIs, and middleware integration.
• Exposure to cloud platforms (AWS, Azure) and their use in payment or e-commerce solutions is an advantage.
• Experience supporting system upgrades, enhancements, and infrastructure projects within regulated financial environments.

Soft Skills for Manager (Issuer Switching Technology/ Ecommerce)

• Strong problem-solving and analytical skills, with the ability to quickly identify root causes and recommend effective solutions.
• Excellent communication skills, enabling clear coordination with member banks, merchants, vendors, and internal teams.
• Proven ability to work under pressure in mission-critical, 24/7 operational environments while maintaining service stability.
• Strong stakeholder management skills, with the ability to balance technical requirements, business needs, and regulatory compliance.
• High level of attention to detail, particularly in transaction accuracy, system security, and operational reporting.
• Effective leadership and mentoring skills, capable of guiding junior staff and supporting team development.
• Good planning and organizational skills, ensuring timely completion of operational tasks, testing activities, and project deliverables.
• Proactive mindset with a focus on continuous improvement, system optimization, and process enhancement.
• Strong sense of responsibility, integrity, and confidentiality, especially when handling sensitive payment and security data.
• Ability to collaborate effectively with cross-functional teams and senior management to support strategic IT and payment initiatives.

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline (preferred).
• Professional certifications in Linux, Web Development, Database technologies (SQL, Oracle), and scripting is an advantage.
• Minimum of 3–5 years of hands-on experience in IT system management, with a strong focus on FinTech and Banking Digital Payment systems (Card & Switching).
• Practical experience working with card networks such as Visa, MasterCard, and UPI, as well as digital payment platforms including payment gateways and e-commerce solutions.
• Proven experience in payment processing technologies, APIs, and system integrations, with a strong understanding of National Payment Switch and E-commerce Payment Gateway architectures, including integrations with merchant websites.
• Solid knowledge of transaction processing flows, payment methods, and payment security standards (e.g., PCI DSS).
• Strong capability in managing, monitoring, and troubleshooting enterprise-grade systems in high-transaction and high-availability environments.
• In-depth understanding of network configurations, firewalls, secure communication protocols, database management, and software development principles.
• Proficiency in programming languages such as Java, Python, or PHP, particularly for payment integrations or custom system development.
• Good knowledge of encryption techniques, secure authentication mechanisms, and fraud prevention controls.
• Hands-on experience with relational databases (e.g., MySQL, Oracle), including database administration, tuning, and optimization.
• Exposure to NoSQL databases (e.g., MongoDB, Redis) is an added advantage.
• Experience with cloud platforms such as AWS or Azure and their application in e-commerce or payment solutions is a plus.
• Ability to manage and contribute to projects, collaborating effectively with cross-functional teams to ensure timely and successful delivery of e-commerce and payment solutions.
• Knowledge of payment transaction protocols such as 3D Secure and Tokenization, with prior payment gateway integration experience, is a bonus.