MMR
Myanmar
ITSM Officer
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
A Fantastic Opportunity for ...
RESPONSIBILITIES
• Develop, deploy, and maintain ITSM processes, procedures, and templates.• Perform IT Optimization assessments and process improvements aligned to industry standards and frameworks.• Review documents with the team on a continual basis to ensure transparency and traceability.• Works with cross functional service groups to provide guidance to set standards and processes using established frameworks, such as the Information Technology Infrastructure Library (ITIL).• When needed develop and/or facilitate and/or support training for IT Team and/or End Users.• Work with ITSM Team to coordinate and perform Change Management, Incident Management, Problem Management and Service Level Management.• Work with ITSM Team to develop multiple ITSM modules: Configuration, knowledge, Capacity, Availability and Continual improvement.• Support ITSM Team for ITSM Tool Configuration and enhancement such as providing automation use case, UAT.• Assist in regular status review covering SLA reporting, KPIs, incident trends and analysis, major incident analysis, improvement initiatives, etc.• Develop continuous improvement to collect feedback from all team members and turn the feedback into the improvement
Open To
Job Requirements
Experience
• 3 to 5 years relevant experience with Incident, Problem, change, service level management as well as process improvement in a technology organization and experience both within a process area and IT Service Management tools.• Strong understanding and working knowledge of the ITIL Service management framework and process mapping.• Knowledge of technical areas (i.e., Application development, Network and infrastructure, Contingency Planning, etc.) to identify and resolve cross-departmental issues.• Knowledge of Business Continuity Plan and Technology Risk Assessment.• Extensive background in measurements of IT, services, deliverables, and inputs.• Experience in deploying ITSM enterprise Tools is a plus.• Good verbal and written communication skills, problem solving skills
Education & Training• Degree in IT, Computer Science, Computing or equivalent• ITIL or equivalent
What We Can Offer
Benefits
Highlights
Career Opportunities
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