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Overview

To coordinate end-to-end sales order processing and logistics operations, ensuring accurate order fulfillment, timely delivery, effective communication between Sales, Warehouse, Transport, and Customers, and maintaining accurate transaction records in the system.

Key Responsibilities

Logistics Coordination

• Communicate daily order requirements to Warehouse via Accredo system and internal communication channels.
• Confirm product availability before delivery commitment.
• Coordinate stock reservation and allocation for customer orders.
• Support urgent order arrangements and priority deliveries.
• Monitor backorders and communicate updates to Sales Admin
• Release approved sales orders to Warehouse for picking, packing, and delivery arrangements.
• Coordinate delivery schedules with warehouse and transportation teams.
• Follow up on picking, packing, loading, and dispatch activities.
• Ensure delivery documents are completed and returned on time.
• Serve as the communication bridge between Sales, Warehouse, Logistics, and Customers.
• Update relevant Viber groups regarding order status, dispatch schedules, and delivery issues.

Documentation & System Management

• Maintain accurate records of SOCs, delivery orders, invoices, and logistics documents.
• Ensure data accuracy in the system.
• Update order tracking logs and delivery status reports.
• Filing and document control in both digital and physical formats.

Performance Management

• Daily order processing report
• Delivery performance report
• Pending order report
• Backorder report
• Customer service issue log

Experience & Educational Requirements

Education

Bachelor's degree or Diploma or Certificate in Business Administration, Supply Chain Management, Logistics, or related field.

Experience

• 1 years' experience in Sales Administration, Logistics Coordination, Customer Service, or Supply Chain Operations.
• Experience in construction materials, tiles, building products, or distribution industry is an advantage
• Personal Attributes
• Strong coordination and communication skills
• Attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Teamwork and stakeholder management