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Job Purpose:

• To lead the implementation and enhancement of Revenue Assurance and Fraud Management (RAFM) systems, ensuring they are technically robust, scalable, and aligned with business needs.
• To ensure the integrity of revenue-related data by overseeing the accurate collection, processing, and validation of network, billing, and customer information.
• To serve as the strategic IT lead for RAFM initiatives, ensuring alignment with enterprise risk, compliance, and revenue protection objectives.
• To enable proactive fraud detection and revenue leakage prevention by leveraging automation, rule-based controls, and analytics-driven insights.
• To manage cross-functional teams and external vendors to ensure timely system delivery, ongoing support, and adherence to regulatory standards.

Principal Accountabilities:

• Lead the planning and execution of RAFM system upgrades, deployments, and integrations.
• Align RAFM initiatives with organizational risk and revenue protection strategies.
• Oversee end-to-end management of RAFM platforms and tools (e.g., fraud detection systems, revenue assurance dashboards).
• Ensure high availability, scalability, and performance of RAFM systems.
• Ensure seamless integration of network, billing, and customer data into RAFM platforms.
• Support advanced analytics and automation for fraud pattern identification and leakage prevention.
• Provide guidance on best practices in fraud management, data validation, and system monitoring.
• Collaboration with Stakeholders.
• Work closely with Finance, Risk, Network, and Compliance teams.
• Act as the technical point of contact for RAFM vendors and auditors.
• Drive continuous improvement in fraud detection and revenue recovery processes.
• Ensure adherence to regulatory and data security standards.
• Deliver regular reports on fraud trends, revenue loss/gain, and system performance.
• Track key performance indicators (KPIs) related to RAFM effectiveness.
• Ensure all SLAs are met, completion of ETL and delivery of all Reports/Dashboards.

Qualifications:

• Bachelor’s degree in IT/Telecom (required)
• Master’s degree in IT/Telecom (optional)

Experience:

• 8–12+ years in telecom IT operations, with 5+ years in RAFM domain.
• Experience leading cross-functional teams and vendor coordination.

Key Skillsets (3 - 5 skillsets):

• Deep knowledge of RAFM systems, integration with BSS/OSS platforms.
• Understanding fraud patterns, rule engines, and analytics platforms.
• Knowledge of SIMBOX detection mechanisms utilizing network probes as a core platform component.
• Strong SQL and familiarity with any ETL tool.
• Exposure to Excel, Power BI, or other reporting tools.
• Familiarity with AI/ML models for fraud detection (preferred).