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To lead and manage the Business Group (BG) IT Development team, ensuring stability, security, performance, and continuous enhancement of all internally developed business applications and operational systems.

The position is accountable for end-to-end application development, technical architecture, development team performance, system integration, production support, and timely delivery of business requirements.

The role requires a combination of strong technical expertise, people leadership, business understanding, and hands-on problem-solving capabilities to support BG operations and strategic business growth.

• Lead, manage, coach, and develop the BG IT software development team.
• Define team structure, responsibilities, technical ownership, and resource allocation.
• Own the architecture, development, enhancement and lifecycle of BG operational systems including CRM, sales, order management, broadband, billing, payment and reporting applications.
• Provide hands-on engineering leadership for web/mobile applications, backend services, REST APIs, databases, system integrations, code reviews and complex troubleshooting.
• Drive approved AI-assisted development across requirements, coding, refactoring, automated testing, documentation and defect analysis, with mandatory human validation and security review.
• Design and deliver AI-enabled business applications and agents, using LLM APIs, retrieval-augmented generation (RAG) and orchestration frameworks where operationally justified.
• Identify and implement workflow automation through n8n, Python, APIs and enterprise integrations; enforce audit trails, monitoring, exception handling and controlled access.
• Partner with BG business stakeholders to prioritize requirements, translate pain points into technical solutions and manage the delivery pipeline from design through UAT and production.
• Establish engineering standards for Git, CI/CD, testing, secure coding, deployment, observability, documentation, rollback and pre-production controls.
• Own application-level incident escalation, root-cause analysis, stability improvements, technical debt remediation, business continuity and operational support readiness.
• Assess team capability and technology risks; prepare a 6-12 month application modernization, AI adoption and automation roadmap with measurable KPIs.
• Protect confidential source code, credentials and customer data; use only approved AI services and comply with corporate cybersecurity, privacy and governance policies.

Education:

• Bachelor’s degree in computer science, Software Engineering, IT or related discipline; advanced qualification/certification is an advantage.

Experience:

• 10+ years in software engineering, including 5+ years leading software developers or technical teams; proven ownership of production business applications and critical incidents.
• Software engineering: Strong hands-on backend/full-stack expertise (preferably PHP/Laravel; React/Vue/Angular), SQL database design/optimization, API integration, Git, testing, Linux, Docker and CI/CD.
• Applied AI - mandatory: Demonstrated use of AI coding tools in live development projects, including prompt/workflow design, generated-code review, testing, security validation and productivity measurement.
• Automation and AI integration: Practical workflow automation experience (n8n or equivalent), API orchestration and LLM integration; knowledge of AI agents, RAG, Python and LangGraph/LangChain is highly preferred.
• Leadership and business: Ability to coach the team, prioritize maintenance and new projects, communicate with nontechnical stakeholders and deliver solutions for BG operations.
• Domain advantages: Telecom/broadband, CRM, order management, billing, digital payments, production support and on-premise enterprise technology environments.