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The role is responsible to lead overall Data analytics team & management reporting for Customer service and Service OPs of the KBZPay Operation team.The role is responsible to lead overall Data analytics team & management reporting for Customer service and Service OPs of the KBZPay Operation team.

• Responsible for providing business analysis identifying key business drivers and root cause analysis which includes scenario-based modelling. Logical & scientific data reading for valuable output to make changes in service, system, product, program etc.
• Responsible for leading, developing and managing a team which supports KYC reporting budgeting and strategic planning activities.
• Plan, direct and lead activities, ensuring reporting are aligned with the strategic direction of the business.
• Identify and assess new KBZPay Operation reporting requirements and supporting technologies.
• Develop and oversee a schedule for report generation, timely distribution. Collaborate with other groups to establish a coordinated reporting effort
• Manage the verification of report results, validate report data and manage user acceptance testing
• Leverage and enhance the reporting capabilities of existing systems.
• Manage end-user reporting tools and develop additional tools as needed.
• Ensure hourly performance management and raise alarm for spike in KYC volume or performance miss.
• Forecast planning for KYC and VOC analysis for other Business Unit/ Functions.
• Monitor and highlight critical trigger or complaints from live monitoring system.

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/ Administration / Management/ Finance/ Accountancy/ Banking or equivalent.
• Ability to command both spoken and written in Myanmar and English.
• Strong knowledge in Microsoft excels, access, data formulation, Office, Mail drafting, presentation and analytical skill.
• Possess problem solving skills, professional maturity, communication skills and ability to work independently.
• At least 4 year(s) of working experience in data management.
• Experience working in of banking / financial services would be an added advantage.