Ensure high uptime of regional assets and sites through outage management (OM) and preventive maintenance (PM)
Manage Nokia Manage Service to provide good quality of OM & PM service and Ooredoo business expectations are adhered to
Outage Management:
• Ensure high network availability and able to cater to business requirement
• Daily follow-up and coordination with Nokia filed maintenance for regional sites availability
• Ensure incidents and outages resolve within SLA by multivendor
• Coordination all activity related to severity 1 and 2 incidents in region
• RCA and reports validations
• Daily analysis of incidents, change request reports
• Ensure spares availability
• Reduce sites outage with proactive analysis to reoccurrence issues
• Effective energy management by capturing data related to diesel consumption and electricity bills
• Monitor schedule preventive and event-based maintenance for onsite infrastructure to increase infrastructure life
• Establish standards and policies concerning regional site access and key acquisition
• Ensure infrastructure security from vandalism activity
• Monitor infrastructure acceptance activity
• Ensure 99% network availability
• Ensure Nokia Manage Service Team SLA’s are adhere to
• Ensure no human error that lead to downtime for all activities perform on site from multivendor
Reports to : Service Center Senior Manager

Interacts with:
Nokia MS, NOC & partner (Innovis) – For regional OM & PM
Tower company – Tower/site facility maintenance & security
DG vendor – DG corrective maintenance & preventive maintenance
Fuelling Vendor
Regional government EB office – EB bill related issue
Regional Rollout Team – Daily site issue & acceptance
Regional Sales & Distribution – Regional major event & complaint

Minimun 8 years working experience
• O&M management
• Telecom industry Radio Access Network
• Telecom industry IP transport Network
Good written & spoken English ability.
Bachelor Degree in Electrical & Electronic Engineering, Telecommunication or related work experience
• Vendor management
• Documentation management
• Resource management
• IP Transport Network
• RAN Network
Good communications skills and highly developed business and human competencies