Provide leadership for all non-production operations including outlet performance, distribution, stock control, service quality, manpower deployment, and SOP compliance across the bakery–café network.

Core Responsibilities

1. Outlet Operations Excellence

- Lead and monitor daily outlet execution, service standards, hygiene, cash handling, and customer experience.

- Conduct weekly operational audits and enforce SOP discipline.

- Ensure menu availability and resolve escalations.

2. Distribution & Logistics Oversight

- Manage daily dispatch planning and route optimisation.

- Track delivery accuracy, timing, returns, and loading discipline.

3. Inventory & Stock Control (Outlets)

- Enforce FIFO/FEFO and prevent expiry/wastage.

- Validate daily stock reports and monthly stock counts.

4. Labour Productivity & Scheduling

- Approve schedules based on sales forecast and peak hours.

- Monitor labour cost %, staff discipline, and briefing routines.

5. Operational Readiness & Store Improvement

- Ensure readiness for campaigns, product launches, and equipment uptime.

6. Cross-Functional Coordination

- Work with Marketing, Finance, QC, and Warehouse for operational alignment.

7. Reporting & Insights

- Deliver daily/weekly dashboards with risks and recommendations.

Background and Experience

• Education: A Bachelor's degree in Business Administration, Management, or Supply Chain Management is preferred.

• Work Experience:

  • A minimum of (3) to (5) years of management experience in FMCG (Fast-Moving Consumer Goods), F&B (Food and Beverage), or the Retail industry.

  • Direct leadership experience in Operations or Logistics is required.

• Specific Knowledge: Must have deep knowledge of Food Safety and Hygiene Standards.