Operational Management

• Oversee daily operations across Student Service, Local Teaching, and Sales & Marketing teams.
• Ensure all departments follow SOPs, quality standards, and company policies.
• Monitor attendance, punctuality, and performance of operational staff.
• Identify operational gaps and implement improvements.
• Coordinate with academic and admin teams to ensure smooth class operations, scheduling, and student flow.

People & Performance Management

• Monitor team KPIs and ensure targets are met (student satisfaction, retention, conversion, teaching quality, response time, etc.).
• Conduct regular check-ins, coaching sessions, and performance evaluations.
• Coordinate with HR on hiring, onboarding, and training for operational staff.
• Build a positive work culture and improve teamwork across departments.

Student Experience & Service Quality

• Ensure a high standard of student service and communication.
• Handle student complaints and resolve issues promptly.
• Track and improve student satisfaction metrics
• Ensure timely and accurate student communication, registration, and support processes.
   

Academic Operations

• Oversee scheduling, teacher allocation, and class capacity management.
• Ensure teaching materials, rooms, and equipment are well-prepared and maintained.
   

Sales & Marketing Coordination

• Ensure the Sales Team follows processes for leads, follow-up, conversion, and reporting.
• Review daily sales performance and provide operational support where needed.
• Coordinate with marketing for events, promotions, and academic activities.
   

Reporting & Administration

• Prepare weekly and monthly operational reports for SBDM.
• Track budgets, expenses, and operational resources..
   

• Bachelor’s Degree in Business Administration, Management, Education, or related field.
• Minimum 3–5 years of experience in operations, preferably in education, training centers, hospitality, or service industries.
• Strong leadership and people management skills.
• Excellent organizational and problem-solving skills.
• Ability to multitask and manage multiple teams simultaneously.
• Strong communication skills in English and Myanmar language.
• Proficiency in Microsoft Office and operational reporting.