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Job Purpose

The role holder is responsible for operation technical support, testing for new release/fix and project, Troubleshooting the issue and reporting.

Key Responsibilities

• Performing to simulate the issues and testing to issue cases in UAT and Pre-Production environment before deployment to release in Production.

• Troubleshooting the issue and fixing related card network systems

• Troubleshooting (Visa,MasterCard,MPU,CUP,JCB) Network Connection Issue

• Providing necessary data and log to check the issues for vendors and deploy the release to fix the issues in Production

• Providing workaround solution for issue to smooth daily operation

• Develop technical documentation including user manuals, procedure documents and design documents

• Providing technical expertise to internal departments on payment-relatedLiaise with external vendors regarding payment systems issues

• Preparing the test cases related Issuing and Acquiring New Product and Changes

• Running the new projects related with Payment systems 

• Network migration support for (Visa, MasterCard, MPU, CUP, and JCB)

• EMV Certifications for (MasterCard, Visa, UPI and JCB)

• PCI-DSS compliance for POS terminals

• Testing the patches for new requirements and fix of POS Devices

• Managing the tickets in Vendor’s JIRA

• Managing and Generation HSM Keys for POS/ATM

• Testing for new patches related Compliance of Issuing and Acquiring - card schemes (Visa, MasterCard, MPU, CUP, ,JCB)

• Support the UAT testing to eCom Merchants

• Support the UAT testing for new product and changes of i/mBanking, ISS and ACQ

• Supporting for Daily Operation Functions , Settlement and Reconciliation

• Provide the production support. If required, out-of-office hour support is needed.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 1–3 years of experience in system support, preferably in banking or payment systems.
• hands-on experience in Oracle Database and solid SQL skills (query writing, troubleshooting, performance tuning is a plus).
• Good working knowledge of Linux/Unix environments.
• Experience in reporting (data extraction, validation, and generating operational/business reports).
• Basic understanding of Core Banking Systems and payment workflows (Issuing/Acquiring is an advantage).
• Experience in system/application support, including incident handling, root cause analysis, and issue resolution.
• Familiar with software testing processes (UAT, SIT), test case preparation, and defect tracking.
• Ability to work with vendors and internal teams to resolve technical issues effectively.
• Strong analytical, problem-solving, and communication skills.