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The Quality Management Representative (QMR) is responsible for maintaining and improving the company’s Quality Management System (QMS) in line with ISO 9001:2015, customer requirements, and relevant industry standards.

Key Responsibilities

• Implement, maintain, and improve the QMS according to ISO 9001:2015.
• Monitor processes, conduct gap analysis, and identify improvement opportunities.
• Ensure compliance with laws, regulations, customer requirements, and quality standards.
• Plan and conduct internal audits and coordinate external/customer audits.
• Maintain QMS documentation, audit records, non-conformities, incidents, and corrective actions.
• Monitor risks, incidents, customer complaints, and corrective action effectiveness.
• Analyze quality data and prepare reports for management review.
• Provide ISO/QMS training to employees.
• Support customer satisfaction improvement and complaint resolution.
• Lead internal quality audits, management review meetings, and certification activities.
• Support GMP and GDP implementation when required by customers.
• Work with departments to ensure consistent quality standards.

Required Skills

• Knowledge of ISO 9001:2015 and quality management practices.
• Experience in audits, documentation, corrective actions, and risk management.
• Strong analytical, problem-solving, and reporting skills.
• Good communication, teamwork, negotiation, and leadership skills.
• Ability to train employees and work with internal teams, customers, suppliers, and auditors.
• Proficiency in Google Workspace/ Microsoft Office
• Ability to work under pressure.

Qualifications

• Bachelor’s degree in Quality Management, Engineering, Business Administration, or related field.
• ISO 9001:2015 Internal Auditor Certificate required.
• Lead Auditor qualification is an advantage.
• Experience with modern project management software is a plus.
• Minimum 3 years of experience in quality management or a related role.