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Relationship Manager (Sales - Deposits / Products)

KBZ Bank

Relationship Manager (Sales - Deposits / Products)

KBZ Bank
Recruiter active 10 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
21 May 2023

Experience level

Manager

Job Function

Sales, Business Development

Min Education Level

Bachelor Degree

Job Description

  • Manage the HNI portfolio of the branch
  • Increase the relationship value (deposit base) of the customer and the HNI customer base in the branch
  • Improve EP per customer by increasing the holdings of deposit products and improving penetration of product holding across the bank (such as each customer should go from having say 2-3 products on average to 4-6 products with the bank)
  • Source NTB customers through referrals and other promotional activities
  • Ensure the HNI portfolio of the branch is growing month on month and win back any lost deposits
  • Increase the NPS score of the customer base by a pre-agreed percentage
  • Work closely with the CSM/ Central ST HNI Team/VCTM
  • Maintain the Contacts with customers as per the defined relationship matrix.
  • Meetings can also be conducted at the branch in the VCTM cabin or HNI Center in the branch or closest center to the Branch.
  • Nurture and upgrade existing customers to move to the next level of UHN/HNW offering                                                  
  • Pro-actively engage with customers to understand and analyse their needs, problems and interests to help the bank develop new products, services and interest group based exclusive events & activities for these clients
  • Maintain customer dossiers as defined by DWVC and update information in the CRM as and when launched 
  • Sales targets for Cross-Sell & Up-sell/ Revenue based targets to be met as per balanced score-card (e.g. increase in balances would be the primary objective, however there would be targets for other products as well)                                        
  • Review product penetration for assigned client base and identify customers for enhancing product penetration                                             
  • Ensure KYC/AML and other norms are strictly adhered to and customer contact information is kept up to date                                                        
  • Activation of KBZPay / IM banking and other digital channels for each and every UHN/HNW customer and enabling bio-metric/facial recognition                                    
  • Organise and host customer events for deepening relationships in close coordination with Central ST HNI team/DWVC                
  • Provide advisory service for customers to be a successful business, linking them to other businesses, helping customers to meet with the bank’s credit policy in their financing needs for business expansion.
  • Also Offer and meet targets for non-Deposit product’s alike Insurance and other products introduced from time to time

Open To

Male/Female

Job Requirements

  • Graduate /Prefer MBA in Economics, B.Com (or) BBA (or) BBM 
  • Fluent in local language and English Language (Reading, Writing, Speaking and Listening)
  • IT skills are also beneficial – MS Office
  • Proficient negotiation and sales/relationship management skills essential
  • Must have Myanmar business network contacts and market data of competition
  • Understand the HNI segments likes/dislikes/preferences
  • Knowledge of Banking, Investments, Insurance, Securities and Fx
  • Understand SME lending, an advantage
  • 5+ years banking experience and min 3 years as an RM (Should have managed HNI customers in current/earlier role)

What We Can Offer

Benefits

Ferry + Uniform
Quarterly Bonus

Highlights

International Standards
Leading Bank in Myanmar

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

KBZ Bank: A new generation of banking

For over two decades, KBZ Bank has been part of Myanmar’s growth story, working tirelessly to strengthen communities and institutions for the long term and to improve the quality of life for all. As Myanmar’s largest privately-owned bank, we represent more than 40 percent of both retail and commercial banking in the country, driving the success of the nation’s entrepreneurs, businesses, and communities. We safeguard the assets of over 1 million business customers across the country, providing support, guidance, and critical access to finance. Today, KBZ Bank is helping to fast-track Myanmar’s development in the digital age, embracing next-generation banking while pioneering new ways of financial inclusion.

We have seized the advantages of mobile-first technology in promoting financial inclusion and connecting our customers to the people, opportunities, and places that they value most. Through KBZPay, Myanmar’s fastest-growing mobile wallet with more than 9.1 million users, we have brought banking beyond our 500 branches and to even more communities. We are also transforming from the inside out, drawing on the latest technologies to work more efficiently and serve our customers better, while developing the bankers and leaders of the future.

Purpose
Our purpose is to improve the quality of life in Myanmar by increasing access to financial products and services, thereby giving communities and businesses access to opportunities and a better quality of life.

KBZ Bank’s Talent Factory
KBZ Bank recognizes that the future of Myanmar – and its banking sector – lies in the hands of the next generation. That is why we take talent development across the organization seriously. From coders and digital bankers to thought leaders and future shapers, we equip our employees with world-class skills and future-ready tools.

Building the bank of the future
At KBZ Bank, we deploy agile management approaches in various aspects of how we work – including bringing people together on cross-functional projects to question the status quo and evolve better ways of working. This represents a break from a top-down approach, empowers our employees, and taps their insights in designing the bank of the future.

Personal Challenge
We put the emphasis on individual responsibility, opportunity, and autonomy. We encourage growth through continuous on-the-job development and a fast-paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

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Experience level

Manager

Job Function

Sales, Business Development

Min Education Level

Bachelor Degree

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