Job Summary

The Luxury Property / Residence Manager is responsible for the overall management, operations, and positioning of a high-end residential or serviced residence property. This role ensures an exceptional luxury living experience, maintains premium service standards, protects asset value, and delivers personalized services to residents and owners in line with international hospitality standards.

Key Responsibilities

1. Luxury Property Operations

• Oversee daily operations of the luxury residence or property

• Ensure all facilities, common areas, and residences are maintained to luxury and brand standards

• Implement preventive maintenance programs to preserve asset quality

• Manage high-end facilities such as lobby, lounge, swimming pool, gym, spa, landscaping, and parking

2. Resident Experience & VIP Services

• Deliver a personalized, discreet, and professional experience to residents and VIP guests

• Handle resident requests, feedback, and complaints with efficiency and confidentiality

• Coordinate concierge, front desk, housekeeping, and engineering teams to ensure 5-star service delivery

• Maintain strong resident relationships and high satisfaction levels

3. Financial Management & Asset Protection

• Prepare and control operating budgets and service charge expenditures

• Monitor rent, service fees, utilities, and operating costs

• Ensure cost efficiency while maintaining luxury service quality

• Prepare professional management reports for owners and investors

4. Safety, Security & Compliance

• Oversee property security, access control, and emergency response procedures

• Ensure full compliance with local laws, fire safety, health, and safety regulations

• Liaise with authorities, consultants, and external stakeholders professionally

5. Brand Image & Reputation Management

• Protect and enhance the property’s luxury brand image

• Organize resident engagement events aligned with high-end living concepts

• Manage complaints and sensitive matters discreetly to safeguard reputation

• Bachelor’s degree in Hospitality Management, Property Management, Business Administration, or related field

• Proven experience in luxury residences, serviced apartments, or 5-star hotels

• Strong leadership, communication, and interpersonal skills

• Excellent customer service and VIP handling abilities

• Solid knowledge of budgeting, cost control, and asset management

• High level of professionalism, grooming, and etiquette

• Proficiency in MS Office and property management systems

• Fluent in English; additional languages are an advantage