Reported successfully

We are seeking a self-motivated and innovative Sales Support Specialist. to join our Sales & Merchant Engagement Business Unit and help us build strong relationships with our KBZPay/POS/E-commerce merchants. The sale Admin plays a vital role in supporting the sales team by managing administrative tasks that facilitate efficient operations. This position involves coordinating sales activities, maintaining accurate records, and providing essential support to ensure sales targets are met. The ideal candidate will demonstrate strong organizational skills, attention to detail, and the ability to communicate effectively with both internal teams and clients. The role involves managing administrative tasks such as scheduling meetings, maintaining records, coordinating office supplies, and assisting with internal communications.

• Data Analysis: Analyzing sales data to identify trends, customer preferences, and areas for improvement.
• Content Creation: Developing marketing materials, product descriptions, and multimedia content to attract and inform.
• Training and Resources: Providing training to sales teams on digital tools, best practices, and product knowledge.
• Performance Tracking: Monitoring metrics to assess the success of digital campaigns and adjusting strategies accordingly.
• Customer Interaction: Engage with customers through digital channels to address inquiries, provide information about banking products, and facilitate the sales process.
• Sales Support: Assist the sales team by preparing reports, presentations, and materials that highlight banking products and services.
• Data Analysis: Analyze customer data and sales trends to identify opportunities for cross-selling and upselling banking products.
• CRM Management: Utilize customer relationship management (CRM/Portals) systems to track customer interactions and manage leads.
• Technical Support: Troubleshoot and resolve issues related to digital bankingplatforms, ensuring a smooth customer experience.
• Office Management: Provide administrative assistance to management and team members. Prepare and organize documents, reports, and presentations.
• Digital Proficiency: Strong knowledge of digital banking platforms and tools.
• Customer Service Skills: Excellent communication and interpersonal skills to engage effectively with customers.
• Analytical Skills: Ability to analyze data to drive sales strategies and improve customer experience.
• Problem-Solving: Capability to address customer issues quickly and efficiently.
• Sales Acumen: Understanding of banking products and sales techniques to support the team effectively.

• Minimum 1-2 years working experience (preferred in banking experience/background.
• Possess a bachelor degree.
• Excellent customer service skill and communication skill.
• Strong organizational and influential skills.
• Strong Teamwork and excellent interpersonal skills.
• Skilled in oratory and presentation.
• Willing to work overtime, when needed, to complete the jobs in time and for good results.
• Banking/ Mobile Wallets/ POS system knowledge will be an advantage.