Reported successfully

1. Sales Operations Management

• Oversee end-to-end sales administration processes (order to delivery)
• Ensure timely and accurate order processing and invoicing
• Monitor sales operations workflow and improve efficiency

2. Team Leadership

• Lead and supervise the sales admin team
• Set KPIs and monitor team performance
• Provide coaching and training to team members

3. Order & Contract Management

• Review and validate sales orders, contracts, and pricing
• Ensure compliance with company policies and approval processes
• Coordinate with legal/finance for contract-related matters

4. Sales Data & Reporting

• Prepare sales reports (daily, weekly, monthly)
• Analyze sales performance, trends, and forecasts
• Provide insights to management for decision-making

5. Cross-functional Coordination

• Work closely with Sales, Finance, Logistics, and Customer Service
• Ensure smooth delivery and billing processes
• Resolve operational issues affecting sales performance

6. CRM & System Management

• Manage CRM / ERP systems related to sales
• Ensure data accuracy and proper system usage
• Improve system processes and reporting tools

7. Customer Support (Escalation Level)

• Handle key customer issues and escalations
• Ensure high service quality and customer satisfaction

Education:

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field
• MBA is an advantage

Experience:

• 5–8 years of experience in Sales Administration / Sales Operations
• At least 2–3 years in a supervisory or managerial role
• Experience in FMCG, Trading, Telecom, or Banking industries preferred

Skills & Competencies:

Technical Skills:

• Strong knowledge of sales processes and operations
• Experience with CRM / ERP systems (e.g., SAP, Oracle, Salesforce)
• Advanced Excel and reporting skills