Reported successfully

To lead and manage the Client Support Executive team to deliver efficient, accurate, and timely client support services through well-designed processes, disciplined workflows, and strong execution standards. The role ensures Client Managers are optimally supported through a structured buddy system, enabling improved client experience, scalability, and operational excellence.

• On-time delivery of client support outputs
• Accuracy and error-free rate of reports and documentation
• Process cycle-time improvements
• SLA adherence, Internal stakeholder (Client Manager) satisfaction and measurable workflow efficiency gains
• Design, implement, and continuously improve client support processes and workflows
• Ensure deadlines, SLAs, and service standards are consistently met.
• Ensure accuracy, completeness, and compliance of all clientrelated documentation and reporting
• Enable Client Managers through a structured buddy system
• Ensure timely, accurate information flows to clients via Client Growth Managers
• Act as first escalation point for operational and administrative issues
• Define, track, and report process KPIs and service metrics
• Identify inefficiencies, risks, and improvement opportunities
• Support client onboarding readiness from a system and process perspective
• Lead, coach, and performance-manage, Client Support Executives.
• Allocate workload effectively and manage priorities across multiple clients
• Build a disciplined, high-performing, client-centric support team

• Strong process design and workflow management skills
• High attention to detail and execution discipline
• Strong analytical and KPI mindset
• Effective leadership and coaching capability
• Confident cross-functional communicator
• Diploma or Bachelor’s degree in Business Administration, Operations, or equivalent
• 3 Years to 5 Years in client operations, support, or coordination roles.
• 2+ years in team leadership or supervisory capacity (preferred)