Responsibilities:

Project Management:

• Lead strategic initiatives: Analyze market trends, identify strategic opportunities, and develop project plans for launching new card products, payment terminals, or e-commerce solutions.
• Manage multiple projects: Break down larger projects into manageable tasks, assign resources effectively, track progress against timelines and budgets, and adjust plans as needed.
• Risk management: Conduct thorough risk assessments, identify potential challenges and delays, implement mitigation strategies, and report progress to senior management.
• Change management: Communicate project objectives and timelines to stakeholders, manage expectations, and facilitate smooth adoption of new products and processes.
• Performance reporting: Monitor project KPIs, analyze data, and prepare reports to track progress and identify areas for improvement.
   

Product Development and Management:

• Market research and analysis: Conduct in-depth research to understand customer needs, competitor offerings, industry trends, and regulatory landscape.
• Product ideation and design: Collaborate with cross-functional teams to develop innovative card products, payment terminals, and e-commerce services that meet market needs and align with the bank's strategy.
• Product lifecycle management: Oversee product launches, monitor performance, implement improvements, and manage product sunsetting when necessary.
• Pricing and profitability analysis: Develop pricing strategies that optimize profitability while remaining competitive in the market.
• Compliance and regulatory adherence: Ensure all products and services comply with relevant regulations and industry standards.

Sales and Business Development:

• Sales team leadership: Build a high-performing sales team, set ambitious targets, provide coaching and mentorship, and track individual and team performance.
• Client relationship management: Develop and maintain strong relationships with key clients and partners, identify their needs, and propose tailored solutions.
• Business development strategy: Implement strategies to expand market share, attract new customers, and enter new market segments.
• Channel management: Develop and manage relationships with distribution channels, such as merchants, online marketplaces, and other financial institutions.
• Performance analysis and reporting: Analyze sales data, identify areas for improvement, and develop strategies to boost sales and achieve targets.

Operations Management:

• Efficiency and effectiveness: Implement operational processes to ensure smooth processing of credit card applications, secure transactions, and deliver excellent customer service.
• Risk management: Implement robust risk management frameworks to mitigate fraud, financial crime, and data security risks.
• Compliance and regulatory adherence: Ensure all operations comply with relevant regulations and industry standards.
• Collection management: Develop and implement strategies to effectively manage loan delinquencies and minimize credit losses.
• Technology and infrastructure: Evaluate and implement new technologies to improve efficiency, security, and scalability of operations.

Additional Responsibilities:

• Strategic Planning: Analyze market trends, assess internal capabilities, and contribute to the bank's strategic planning process.
• Budgeting and resource management: Develop and manage the department's budget, allocate resources effectively, and control costs.
• Performance reporting: Prepare regular reports to senior management on departmental performance, KPIs, and strategic alignment.
• Human Resources: Contribute to HR initiatives within the department, including talent acquisition, performance management, and employee development, specifically focusing on building a highly skilled team for credit card business and portfolio management.
• Business Strategy: Participate in the development and implementation of the overall business strategy for the Cards & Payment Services Department, with a particular focus on optimizing credit card profitability and portfolio risk management.

Credit Card Business and Portfolio Management:

• Application processing: Oversee the efficient and secure processing of credit card applications, ensuring compliance with internal guidelines and credit risk management practices.
• Application guidelines and criteria: Develop and maintain credit risk assessment models, underwriting standards, and application approval criteria based on market trends and regulatory requirements.
• Credit performance review: Regularly analyze credit card portfolio performance, identify potential risks, and implement remedial actions as needed.
• Credit collection policies and processes: Establish and manage effective collection policies and processes to minimize credit losses while maintaining positive customer relationships.
• Stakeholder interaction: Collaborate and communicate effectively with external partners (credit bureaus, regulatory bodies) and internal stakeholders (sales, risk management, operations) to ensure seamless credit card business operations.

General Management:

• Support the general manager in setting the vision, goals, and objectives of the department.
• Foster a culture of teamwork, collaboration, and excellence among the staff of the department.
• Ensure that the staff are well-trained, motivated, and rewarded for their work.
• Maintain high standards of customer service and satisfaction, by listening to customer needs, addressing their concerns, and resolving their issues.
• Assign duties and responsibilities to the staff according to their skills, experience, and availability.
• Supervise and evaluate the work of the staff, by setting expectations, providing feedback, conducting appraisals, or taking disciplinary actions when necessary.
• Handle any situations that may arise from the department’s operations, such as customer complaints, staff conflicts, or technical problems.

• Ensure the efficiency and security of the cards and payment services, by complying with quality standards, security protocols, and fraud prevention measures.
• Prepare and manage the budget of the department, by forecasting expenses, optimizing resources, and reducing

• A bachelor’s degree in business administration, finance, or a related field. A master’s degree or a professional certification in cards and payment services is preferred but not required.
• At least 7 to 10 years of experience in cards and payment services, preferably in a managerial role. The candidates must have a proven track record of managing and leading a team of cards and payment services professionals, as well as developing and implementing strategies to grow the business and improve customer satisfaction.