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Job Purpose

To provide end-to-end sales operations support to Enterprise, Wholesale and Government teams by ensuring accurate order processing, customer documentation, reporting, and coordination with internal stakeholders, enabling efficient sales execution and customer service delivery.

Sales Order & Documentation Management

• Collect and verify Order Forms (POs) from KAMs
• Ensure completeness and accuracy of customer documentation
• Maintain proper records and tracking of all sales orders
• Coordinate with internal teams for order processing and activation

Customer & Service Request Coordination

• Manage and track service termination / suspension requests
• Manage bandwidth upgrades / downgrades
• Follow up and provide updates to KAMs

Invoice & Payment Support

• Handle hardcopy invoice submission if necessary (ENT & Wholesale)
• Support government customers in cheque collection if necessary
• Ensure proper documentation and tracking of payments

Reporting & Data Management

• Maintain customer visit records from KAMs (ENT)
• Maintain and manage contract database for Wholesale customers
• Track sales activities and orders
• Prepare periodic reports

Education

• Any Graduate from a University/ College

Experience

• Relevant experience in sales support or operation or telecom/ ICT industry preferred

Key Skillsets (3 - 5 skillsets)

• Organizational skills
• Communication
• Attention to detail
• Excel proficiency