To oversee operations of 3 main areas of Retail & POS internal Audit, Retail Process, COCO Process & Distribution Process. Effectively monitor to avoid fraud cases on SIM Replacement and uphold Operational Compliance Requirements. Conduct regular COCO stock and process audit check. To conduct audit check of distribution processes such as GTM awareness, products, POS calls & ground check, etc.

Key Responsibilities

Monitor & oversee the operation of,

• Centralized Replacement Process: Check and audit Sim replacement processes
• COCO Operations: COCO Stock & Operational Process Check. 
• Distribution: Operational quality checking and first-line operational risk compliance.

Education

• Bachelor’s degree or equivalent experience in business administration, management, or a related field.

Experience

• Proven experience as an executive assistant or similar role, preferably in Telcom industry.
• Proficient in using digital tools, productivity software, and AI-driven solutions to optimize workflow and productivity.
• Strong organizational skills with the ability to multitask, prioritize tasks, and meet deadlines in a dynamic setting.
• Exceptional attention to detail and accuracy, coupled with strong problem-solving abilities.
• Ability to maintain professionalism, discretion, and confidentiality when handling sensitive information.
• Excellent interpersonal skills with the ability to build positive relationships and collaborate effectively with diverse stakeholders.
• Demonstrated adaptability and resourcefulness in managing changing priorities and evolving responsibilities.

Key Skillsets (3 - 5 skillsets)

• Operational experiences
• Process driven
• Auditing