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Channel Relationship Officer

(Customer Relation Officer)

KBZ Bank
Kamaryut | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. 1 day(s) ago
Recruiter active10 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active10 hours ago The recruiter at this company was last active reviewing applications.
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Channel Relationship Officer

KBZ Bank
Yangon
Apply Here

Channel Relationship Officer

(Customer Relation Officer)

KBZ Bank
Recruiter active10 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kamaryut | Yangon
  1 Post
1 day(s) ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active10 hours ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality;
  • To work closely with other departments to implement strategic ideas and service improvement campaigns within the branches 
  • Implement the outcomes of all initiatives and campaigns to internal and external service
  • Prepare analytical report based on the outcomes and collaborate all reports for future actions
  • Deliver actionable data to the Deputy Head of Customer Service in a prescriptive and repeatable format
  • Participate in new service rollouts to ensure associate and client readiness
  • Participate in the development of training and coaching routines to ensure employees have the skills necessary to deliver a superior customer experience.
  • Drive customer retention, reduce churn, and increase customer satisfaction
  • Work closely with the VRA team to identify the area of improvement in Branch customer service and VOC management.
  • Prepare and consolidate analytical reports based on VOE, NPS, CSAT, and suggestion box to highlight the issues regarding with quality of customer service
  • Prepare the comparison reports every quarter to monitor the service improvement
  • Provide periodic reports.
  • Other duties as assigned.

Open To

Male/Female

Job Requirements

  • University degree in Business Administration or relevant discipline
  • Minimum 5 years experience in banking or financial industry, 5 years of which with focus in Customer Experience, or Service Quality
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
  • Customer-centric and innovative;
  • Proficiency in PC applications in MS Office
  • Training and Coaching Skills to enhance the customer service skills at the branches

What we can offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standard
Leading Bank in Myanmar

Career Opportunities

Possibility for job training
Learn new skills and techniques
Apply Here

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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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