To follow the daily plan and schedule to visit customers assign by Service Supervisor and Admin, (Regular Maintenance Visit)
To arrange and visit the customers having complains (Emergency Call Assistance),
To plan for Repairing & Overhauling spare parts List, (Part Recommendation)
Prepare the BOQ with Purchase estimated Price for Admins to generate the Service Quotation. 
To have knowledke for OEM recommended operational procedures and Troubleshooting steps for repairing and re-commissioning of power equipment and related control systems,
Discussion within office with team members for future prevention and corrective measures,
To coordinate with Service/Parts Admin after receiving approval of quotation..
Delivery, Installation, Maintenance, Trouble Shooting of Generators.
1. Proposes solutions to enhance the service quality for gen-sets maintenance with permanent respect to safety conditions,
2. Works closely with Parts and Sales to ensure all customers receive an exceptional level of customer satisfaction,
3. Coordination  for the organization and performance of a growing team of after sales service personal – including both in field & workshop activities, 
4. Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations for achieving these,
5. Preparation of operational and daily functions as required and activity striving to meet targets,
6. Ensuring customer service performance by service personal is professional and appropriate to support business growth, brand differentiation, sales margin and customer loyalty,
7. Identification of materials, parts and equipment for purchase to achieve value for money. (Assist on Parts Purchasing)
8. Follow up daily service team schedule according to the Contract and on call basic,
9 Check daily service team report and arrange necessary action for related customer upon the technician’s report,
11. Check and test  stock genset per time per month and coordinate with YGN Service Team and MDY Sales Team and Admin Team for new genset delivery / commissioning,

12. Guide & Train to the juniors and service technician for better skill, performance and to be professional team.

13. Being aware of Safety and Environment working conditions in a l workshop and on job site,
14. Responsible to Grow and develop the Power After-Sales business: maintenance, service contract, overhaul and Spare Parts Sales.

• Bachelor’s degree in Mechanical or Electrical Engineering

• Ability to drive a manual transmission vehicle

• Minimum of 4 years of experience in the Power & Generator industry

• Proficiency in Microsoft Word and Excel

• Strong English skills (reading, writing, speaking, and emailing)

• Excellent communication skills for customer support

• Strong coordination, organization, and teamwork abilities

• Highly motivated with a positive, “can-do” attitude

• Willing to learn and capable of motivating others

• Strong collaboration skills with both Sales and Aftersales teams

• Ability to maintain positive and professional relationships with customers