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Junior Service Desk Engineer

(IT Support)

KBZ Bank
Sanchaung | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. 1 day(s) ago
Recruiter active1 day ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active1 day ago The recruiter at this company was last active reviewing applications.
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Junior Service Desk Engineer

KBZ Bank
Yangon
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Junior Service Desk Engineer

(IT Support)

KBZ Bank
Recruiter active1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Sanchaung | Yangon
  1 Post
1 day(s) ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active1 day ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Entry Level

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

To perform a primary and single point of contact between users and related owner teams in an IT organization. 1st line IT support across all areas of the business units. 

  • Act as a single point of contact (SPOC) for IT Support and communicate with backend teams.
  • Use a tracking solution for all incoming service request
  • Automated ticket tracking, routing and email notifications
  • Basic Incident Management and Problem Management
  • Offers some limited integrations with other IT Service Management Processes
  • Some areas/applications supported by specialty groups outside of the help desk
  • Provide level 1, 2 support and pass incident ownership if escalation is needed
  • Problem resolution and escalation procedures
  • Managing the Knowledge Base
  • Adhering to Service Level Agreements (SLAs) Requirements

Open To

New Graduates
Male/Female

Job Requirements

  • IT Related Degree
  • Fluency in English
  • Fresh graduate also welcome
  • Experience in a Bank Service Desk environment
  • Professional and polite telephone manner.
  • Customer focused with the ability to communicate at all levels.
  • Self-motivated with the ability to work under pressure
  • Knowledge of Core Banking Process

What we can offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standards
Leading Bank in Myanmar

Career Opportunities

Opportunities for promotion
Possibility
Training provided
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Experience level

Entry Level

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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