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Service Quality Development Officer

(Customer Relation Officer)

KBZ Bank
Kamaryut | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active1 min ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active1 min ago The recruiter at this company was last active reviewing applications.
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Service Quality Development Officer
KBZ Bank, Kamaryut | Yangon
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Service Quality Development Officer

KBZ Bank
Yangon
Apply Here

Service Quality Development Officer

(Customer Relation Officer)

KBZ Bank
Recruiter active1 min ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kamaryut | Yangon
  1 Post
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active1 min ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

  • Monitor the Customer feedback report, and survey to ensure the achievement of service quality targets.
  • Ensure evaluation of the service and implementation of learning to enhance service quality of the branches
  • Prepare an Analytical report based on NPS, CSAT and suggestion box to highlight the service development area and minimize the gap  to enhance the quality of customer service
  • To work closely with L&D departments and other stakeholders to implement training strategic ideas and service improvement campaigns within the branches 
  • Arrange training delivery and execute training activities
  • Monitor and evaluate the impact of each course on branch staff performance and satisfaction
  • Maintain records of service training and development activities, attendance, results of tests and assessment
  • Monitoring and reviewing the progress of trainees through post-training surveys
  • Identify opportunities to enhance customer service processes, products, or policies through data analysis.
  • Provide periodic reports.
  • Other duties as assigned.

Open To

Male/Female

Job Requirements

  • Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science.
  • 5+ years banking experience
  • Proven experience in data analysis, with strong knowledge of statistical concepts and methodologies.
  • Familiarity with data visualization tools such as Tableau, Power BI, or Excel.
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
  • Ability to translate complex data sets into clear and concise findings, with strong attention to detail
  • Proficiency in PC applications in MS Office

What we can offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standard
Leading Bank in Myanmar

Career Opportunities

Possibility for job training
Learn new skills and techniques
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Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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