Service Quality Development Officer

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Service Quality Development Officer

KBZ Bank

Kamaryut | Yangon

1 Post

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Service Quality Development Officer

KBZ Bank, Kamaryut | Yangon

Apply Here

Service Quality Development Officer

KBZ Bank

Apply Here

Service Quality Development Officer

KBZ Bank

Myanmar - Yangon

Kamaryut | Yangon

1 Post

Today

Apply Here

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Monitor the Customer feedback report, and survey to ensure the achievement of service quality targets.
Ensure evaluation of the service and implementation of learning to enhance service quality of the branches
Prepare an Analytical report based on NPS, CSAT and suggestion box to highlight the service development area and minimize the gap to enhance the quality of customer service
To work closely with L&D departments and other stakeholders to implement training strategic ideas and service improvement campaigns within the branches
Arrange training delivery and execute training activities
Monitor and evaluate the impact of each course on branch staff performance and satisfaction
Maintain records of service training and development activities, attendance, results of tests and assessment
Monitoring and reviewing the progress of trainees through post-training surveys
Identify opportunities to enhance customer service processes, products, or policies through data analysis.
Provide periodic reports.
Other duties as assigned.

Open To

Male/Female

Job Requirements

Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science.
5+ years banking experience
Proven experience in data analysis, with strong knowledge of statistical concepts and methodologies.
Familiarity with data visualization tools such as Tableau, Power BI, or Excel.
Strong communication and presentation skills with good command of English in both written and spoken
Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
Ability to translate complex data sets into clear and concise findings, with strong attention to detail
Proficiency in PC applications in MS Office

What we can offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standard
Leading Bank in Myanmar

Career Opportunities

Possibility for job training
Learn new skills and techniques

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