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Service Supervisor

(Mechanical Engineer )

RMA Myanmar
Chanayethazan | Mandalay
  1 Post
Verified This Job has been Verified as
Real by the Company.
This Job has been Verified as
Real by the Company.
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This Company is Actively
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Service Supervisor

(Mechanical Engineer )

RMA Myanmar
Recruiter active7 hours ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Myanmar - Mandalay
Verified This Job has been Verified as
Real by the Company.

Experience level

Experienced Non-Manager

Job Function

Engineering, Technical, HSE

Job Industry

Engineering/Machinery

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • To perform the aftersales service and support business as assigned by Service Manager. To schedule, monitor and manage the day to day activities, This could include M&E Service work for Maianenance service & other Emergency call visit and repairings. 
  • Frequent contact with customers and look for the business opportunity for maintenance services, Solar Installation and Equipment Rental.
  • Be solution driven; focus on finding the right solution for long term customer relationship development. Sell in the consultative sales solution manner with the partnering approach. Provide a professional and appropriate solution to Customer to grow the Sales Business in parallel.
  • This role is focused on achieving a high level of customer satisfaction and repeat business with key performance indicators (KPI’s) as recommended.
  • Ensuring customer service performance by service personal is professional and appropriate to support business growth, brand differentiation and customer loyalty.
  • Coordination for the organization and performance of a growing team of after sales service personal – including both in field & workshop activities. Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations for achieving these.
  • Work with all stakekholders including sales & service & original equipment manufacturers (OEM’s) to provide smooth and seamless information and work flow to achieve efficient and effective management.
  • Regularly maintaining Customer Database “CRM” and other company management systems as required by your direct report manager and company policy.
  • Prepare the Weekly Customer Visit, Quotations & Reporting including update competitors pricing to management.
  • Following up with the Quoted customer for services need and requirement of Quotation.
  • Follow up daily service team schedule according to the Contract and on call basic 
  • Being aware of Safety and Environment working conditions in Working Area, workshop and on the field.
  • Responsible to strengthen and develop the Power After-Sales business: maintenance, service contract, Repairing & Overhauling, and Rental Business.

Open To

Male

Job Requirements

  • Bachelor’s degree in Mechanical or Electrical Engineering

  • Ability to drive a manual transmission vehicle

  • Minimum 3-4 years of experience in the Power & Generator industry

  • Proficiency in Microsoft Word and Excel

  • Excellent communication skills for customer support

  • Strong collaboration skills with both Sales and Aftersales teams

  • Ability to maintain positive and professional relationships with customers

What we can offer

Benefits

* Attractive Salary + Overtime Payment
* Transportation Allowance
* Annual Performance Bonus
* Annual Increment
* Personal Accident Insurance

Highlights

* Fun working environment
* Multinational Organization
* International standards

Career Opportunities

* Learning new skills on job
* Promotion Opportunities

Apply for this Job

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Experience level

Experienced Non-Manager

Job Function

Engineering, Technical, HSE

Job Industry

Engineering/Machinery

Min Education Level

Bachelor Degree

Job Type

Full Time

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