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Overview:

The role of Student Service Officer (B2C) at Edulink English Language Centre involves providing exceptional support to students, managing administrative tasks, and ensuring smooth daily operations. 

Key Responsibilities: 

 ● Student Support: Welcome visitors and address inquiries from students and parents. 

 ● Administrative Duties: Manage student enrollment, maintain accurate records, and coordinate textbook logistics. 

 ● Communication: Facilitate meetings between clients and education consultants, and send marketing communications. ● Event Coordination: Assist in organizing ceremonies and events. 

 ● Operational Management: Ensure timely opening and closing of the center including switching on/off signage and devices on the classroom and library areas, reserve rooms, and manage office supplies. 

 ● Attendance Monitoring: Track student attendance and follow up on absentees and reschedule missed tests. 

 ● Viber Group Management: Create and manage Viber groups for assigned classes and share necessary class details , reply student’s inquiries daily ● Textbook Management: Maintain and customize textbook inventory according to the syllabus, coordinate orders, deliveries and returns and ensure adherence to Edulink Standards. 

 ● Orientation Sessions: Prepare and send orientation information to new students. 

 ● Certificate Issuance: Verify and issue certificates to students. 

 ● Student Engagement: Announce and encourage participation in engagement events. 

 ● B2B Administrative Support : provide client support, organizing placement tests and events, and handling administrative and customer service tasks.

 ● Strong interpersonal and communication skills. 

 ● Excellent organizational and multitasking abilities.

 ● Proficiency in Microsoft Office Suite.

 ● Ability to work in a dynamic and culturally diverse environment.