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Supervisor - Customer Service

(Customer Relation Officer)

Capital Taiyo Life Insurance
Bahan | Yangon
  3 Posts
Verified This Job has been Verified as
Real by the Company. This Job has been Verified as
Real by the Company. 11 Aug 2026
Recruiter active2 days ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Yangon
Verified
Recruiter active2 days ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Apply Here
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Supervisor - Customer Service

Capital Taiyo Life Insurance
Yangon
Apply Here

Supervisor - Customer Service

(Customer Relation Officer)

Capital Taiyo Life Insurance
Recruiter active2 days ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Myanmar - Yangon
Verified This Job has been Verified as
Real by the Company.
Bahan | Yangon
  3 Posts
11 Aug 2026
Verified This Job has been Verified as
Real by the Company.
Recruiter active2 days ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • Contact customers and identify the reasons for surrender requests.
  • Explain available options and solutions to help customers maintain their policies.
  • Identify customers who are at risk of policy lapse in advance.
  • Conduct customer engagement and retention programs.
  • Collect and analyze the main reasons for policy surrender.
  • Prepare monthly and quarterly retention reports.
  • Provide recommendations and improvement plans to management.
  • Notify agents about customers identified as surrender risks.
  • Collaborate with agents on retention campaigns and customer retention activities.
  • Monitor and track retention Pls to evaluate performance and effectiveness.
  • Embezzlement Case follow up.

Open To

Female

Job Requirements

  • Above 27
  • Any Graduate ( A degree in Business Administration, Marketing , or a related field is preferred)
  • Advanced proficiency in Microsoft Word & Excel (including data analysis formula,VLOOKUP, Pivot Tables for reporting).
  • Minimum 2-3 years of experience in Customer Service, Retention, or Marketing ,with at least 2 years in a supervisory or senior role.
  • Excellent customer service skills with a strong customer-centric mindset and problem- solving attitude.
  • Exceptional negotiation skill to effectively handle difficult customers and retain accounts.
  • Strong verbal and written communication skills with customers and branches management effectively..
  • Good analytical skills to interpret retention data and generate insightful reports.

What we can offer

Benefits

✔ Attractive Salary Package
✔ Transportation Allowance / Ferry Provided

Highlights

✔ Working Hours: 8:30 AM – 4:30 PM
✔ Off Days: Saturday, Sunday & Public Holiday

Career Opportunities

✔Training Provided
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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