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Team Lead, Payroll Processing, Process Development

KBZ Bank

Team Lead, Payroll Processing, Process Development

KBZ Bank
Recruiter active 9 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
18 May 2023

Experience level


Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

The role holder is responsible for the process by which employees receive their salary accurately and timely. Payroll operators collect and enter information related to employees in designing system. Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and assistant to customer. Providing real-time scheduling support by booking appointments. Report directly to DVCGM.

  • Perform payroll operations for business employers, organizations, associations and to their employees. Manage workflow & ensure all payroll transactions are paid on time & accurately
  • Check, verify and carry out approval processes as Authorizer
  • Execute reconciliation processes and validate transactions & transaction reports
  • Develop and maintain strong collaborative and productive stakeholder relationships with key stakeholders to ensure efficient and effective flow of information.
  • Prepare routine and ad-hoc reports, presentations and responses to ensure stakeholders receive relevant accurate and timely information.
  • Maintain and improve daily BAU of the business
  • Helping to create and implement new policies, procedures, and strategies to improve efficiency and productivity
  • Resolving customer complaints in person or via phone and mail
  • Develop new business support flow for new projects/products
  • Prepare & implement Operation SOP & User manuals documentations
  • Empower & train team members to improve their capacity, capability and skills
  • Leads reengineering of the key processes, with the aim to remove redundancy, increase automation for manual operations and implement best practice whenever viable

Open To


Job Requirements

  • Bachelor's Degree in Business Administration, or related
  • Minimum 1-2 years’ experience in Customer service or Consumer operation
  • Excellent Analytical thinking, proactive and creative
  • Strong Teamwork & excellent interpersonal skills
  • Effective negotiation, excellent communication and presentation skills
  • Strong knowledge of Excel, PowerPoint and call center tools
  • Good command in English
  • Minimum 3 years experience.

  • Ability to process basic functions and formulas in Microsoft excel.

  • Knowledge of payroll information requires.

What We Can Offer




- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

KBZ Bank: A new generation of banking

For over two decades, KBZ Bank has been part of Myanmar’s growth story, working tirelessly to strengthen communities and institutions for the long term and to improve the quality of life for all. As Myanmar’s largest privately-owned bank, we represent more than 40 percent of both retail and commercial banking in the country, driving the success of the nation’s entrepreneurs, businesses, and communities. We safeguard the assets of over 1 million business customers across the country, providing support, guidance, and critical access to finance. Today, KBZ Bank is helping to fast-track Myanmar’s development in the digital age, embracing next-generation banking while pioneering new ways of financial inclusion.

We have seized the advantages of mobile-first technology in promoting financial inclusion and connecting our customers to the people, opportunities, and places that they value most. Through KBZPay, Myanmar’s fastest-growing mobile wallet with more than 9.1 million users, we have brought banking beyond our 500 branches and to even more communities. We are also transforming from the inside out, drawing on the latest technologies to work more efficiently and serve our customers better, while developing the bankers and leaders of the future.

Our purpose is to improve the quality of life in Myanmar by increasing access to financial products and services, thereby giving communities and businesses access to opportunities and a better quality of life.

KBZ Bank’s Talent Factory
KBZ Bank recognizes that the future of Myanmar – and its banking sector – lies in the hands of the next generation. That is why we take talent development across the organization seriously. From coders and digital bankers to thought leaders and future shapers, we equip our employees with world-class skills and future-ready tools.

Building the bank of the future
At KBZ Bank, we deploy agile management approaches in various aspects of how we work – including bringing people together on cross-functional projects to question the status quo and evolve better ways of working. This represents a break from a top-down approach, empowers our employees, and taps their insights in designing the bank of the future.

Personal Challenge
We put the emphasis on individual responsibility, opportunity, and autonomy. We encourage growth through continuous on-the-job development and a fast-paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!