RESPONSIBILITIES

• Design scenarios of use, product flows, application maps and other artifacts that articulate product design.
• Rapidly generate and iterate a breadth of concepts across scales and mediums (e.g. both at the product and feature level).
• Develop and working within the Yoma brand language (DLS) to deliver usability (and design of other artifacts across touchpoints).
• Respectfully and creatively working with business and technology constraints to deliver on behalf of customer needs
• Create prototypes and test concepts across mediums and touch-points (mobile, desktop, retail, call center, etc).
• Conduct fieldwork with customers and collaborate with product owners, product managers, data analysts and go-to-market to identify value propositions and use cases, and to help shape resulting product requirements.
• Prepare design outputs and assets for developers to suit our agile/SCRUM development process.
• Generate ideas to improve existing customer journeys and express these in revised journey blueprints and scenarios that reflect customer and business requirements.

STRATEGIC COMPETENCIES

LEADERSHIP

• Lead single or less complex business units and ensures delivery of work in accordance with Business Unit Strategy
• Organize the team into effective and functional groups
• Appoint, develop, coach and inspire the team
• Demonstrate continuous improvement
• Deputize for Senior Manager
• Represent Yoma Bank with impact to internal and external stakeholders

RELATIONSHIP BUILDING

• Build and manage effective relationships with functional teams and other business units
• Create a climate of openness and trust in which people can freely speak out
• Recognize potential conflicts within own working relationships and facilitate the negotiation of mutually beneficial outcomes
• Understood and leverage team’s strengths to deliver outcomes

COMMINICATION SKILLS

• Effectively communicate and influence across the team
• Tailor content and style to connect with all employees in English and Myanmar
• Communicating change with conviction
• Demonstrate SPEAKING OUT
• Ask for clarity to ensure own understanding
• Give constructive feedback to improve performance

RESULTS ORIENTATION

• Use time efficiently; adapt plan when changes occur
• Prioritize tasks based on importance including Risk
• Help others maintains focus and overcome obstacles
• Receptive to and implement suggestions for improvement; ask for feedback

PROBLEM SOLVING

• Build upon analysis provided to make informed decisions
• Recommend possible solutions and escalate appropriately 
• Assist team in diagnosing problems and recognizing issues
• Establish a culture that embraces problem solving

KNOWLEDGE & SKILLS 

ESSENTIAL

• Passionate about human-centered design and committed to resolving customer pain points through good design
• Able to clearly and effectively communicate and visualize design processes, ideas and solutions to stakeholders
• Good knowledge of usability principles, and design systems
• Good working knowledge of Sketch (Figma or Adobe XD will also be considered), interactive prototyping tools (Proto.io/Framer) and basic knowledge of front-end technology for smooth development handover
• Good communication and presentation skills
• Able to manage design projects independently
• Good documentation and notetaking skills, and attention to detail
• Understand customer touch points and digital product ecosystems (mobile, desktop, call center, retail)

DESIRABLE

• Able to take early hypotheses into full research plan & synthesize findings
• A solid grasp of human-centered design, planning and conducting and user research, user testing and rapid prototyping.

EDUCATION & SPECIAL TRAINING

• Degree or qualifications in Business, IT, Human Computer Interaction, Industrial Design or similar

EXPERIENCE

ESSENTIAL

• 2+ years of professional experience in UI/UX design, research, product design, management/development
• Comfortable with production tools such as Sketch/Figma

DESIRABLE

• Experience with visual/creative design a plus
• Experience with data analysis a plus

LANGUAGE

• Fluent in both Myanmar and English (written and spoken)