- Handle the processes and workflow of delivery of visa assistance service to direct applicants from initial contact to submission of visa application.

- Provide clear communications with prospective client on visa requirements in both written and oral form.

- Guide applicants and their financial sponsors on preparing documentations required for visa application.

- Conduct compliance interview with prospective client as necessary to assess applicant’s intention to visit.

- Vet applications including verifying completeness & validity of specific documentations before submission.

- Assist applicants in completing and submitting their visa applications from online or embassy.

- Assist with submission of Administrative Review in the event of visa refusal.

- Maintain applicants’ application including confidential financial and personal information.

- Accurately interpret and maintain an up-to-date knowledge of relevant Embassy legislation and regulations as well as good practice within the sector.

- Maintain high level of customer service to both internal and external stakeholders.

- Liaise with external agencies when necessary such as VFS, UKVI, Home Office commercial partners.

-Must have bachelor degree.
-Fluent in English and must be proficient in Microsoft office, Internet & Email and any other software related to visa officer.
-Must be strong knowledge in current immigration laws and visa policies.
-Must have strong ability to review and process visa applications.
-Experience not less than 3 years.
-Excellent communication and teamwork skills.
-Good in problem solving skill.
-Must be willing to work overtime when necessary