ROLE PURPOSE The role plays a crucial role optimizing the technology and require skillset of troubleshooting. maintaining and upgrading existing infrastructure design and systems as well as collaborating with Business team for ERP solutions and automate business operation. This person must have excellent interpersonal, customer service, organizational, and communications skills, and must be proficient in English, speaking and writing. Additionally, we need someone who is dependable, a team player, with proven history of self-direction and able to carry out assignments from beginning to completion, and a strong desire to learn from others and also teach others through mentoring and technical leadership. It plays a critical role in optimizing the technology and processes that underpin a company's operations. Their efforts contribute to increased efficiency, better decision-making, and overall business success. Manages the analysis of all business systems and applications used by a business unit or department and the determination of enhancements or updates that will support business needs. Define Strategic Process and approaches to drive the business outcome aligning with internal team members and cross functional team Involve in new application, and updates and upgrades of existing application; including testing, generating test case and implement software on production Problem Solving: Support the team in identifying and resolving technical challenges and roadblocks, providing guidance and suggestions for effective solutions. Performance Management: Ability to provide leadership, guidance, and mentorship to members of your project and administrative teams Process Improvement: Collaborate with business stakeholders to analyze process inefficiencies and opportunities for automation or enhancement. Identify and Design automated processes and workflows as collaborate with business Develop and implement strategies to streamline business processes and optimize system functionality to improve productivity and reduce costs. Maintain the review and documentation of business processes, creation of technical support documentation and processes, and identification of technology and process gaps. Risk Management: Identify potential risks to company business and operation and work with the team to implement mitigation strategies. Collaboration: Collaborate with cross-functional teams and oversea BIT team Lead and manage the team, fostering a culture of innovation, collaboration, and excellence alignment with company's technology roadmap. Ensure the security, integrity, and scalability of the company's technological infrastructure
Identifies suppliers who can co-develop products Cooperates and maintains good relationship with suppliers who are reliable in providing products. Commits to all agreements made with the suppliers (i.e. invoice control arrangements, price differences), all of which are subject to a written contract or confirmation Visit suppliers and producers Conducts market research and analysis to identify products that can be developed and adopted. Coordinates with concerned Director, Sr. Buyer and Buyers to identify existing shelf-products that are sellable and can generate desired sales and profits if developed and marketed as Fresh Food / Dry Food Products Monitors the performance of Fresh Food / Dry Food Products, identify route causes of shortfall and plan actions to improve performance Work with Marketing team to develop new launch activity in stores to drive sales Ensures that products being developed match or better quality than benchmarks and priced lower than the benchmark according to brand positioning. Work with Marketing team to produce an effective Makro Mail Program, to achieve sales budget and profit targets. TFeeds back market information, competition information, projects, sales and profit results to line manager and supported team Gives all necessary information and documents (i.e. article, supplier, ordering, promotions) to the stores .Makes regular store visits to detect operational problems and follows-up on product quality and presentation.
Execute and oversee the preventive maintenance schedule diligently. Liaise with external contractors to address billing and payment concerns related to repair and maintenance projects. Thoroughly review and follow up on daily, weekly, and monthly checklists to ensure timely completion. Maintain comprehensive records of all repair and maintenance activities. Keep a vigilant eye on pending costs associated with contractors and vendors. Monitor and enforce performance standards for non-engineering outsourced vendors
Major Responsibilities Prepare daily/monthly treasury related reports Perform treasury functions, daily cash management, funding and dealing with banks/financial institutions. Prepare payment i.e. petty cash, cheque, online payment, oversea payments and assist in cash collection process Forecast and manage cash flow to meet daily cash requirements Manage company’s bank accounts and reconcile daily transactions Maintain and arrange for the credit lines and FX lines with institutions both in local and foreign currencies. Supervise trade finance operations such as L/C Opening, Banker Guarantee, etc Review and manage treasury related agreements and contracts Other assignments from time to time.
Job Description Talent Acquisition Specialist is responsible for overseeing the end-to-end recruitment process, ensuring the timely identification, attraction, interviewing, selection, hiring, and onboarding of employees. The primary focus is to meet organizational requirements by acquiring the right people for the right positions at the right time. This role involves designing and executing selection processes, developing recruitment strategies, and ensuring job description, and job specification are accurately defined and aligned with employee engagement goals. Design and Execute: Develop and implement effective selection processes, including conducting interviews, screenings, skills tests, and other assessments, to identify the most suitable candidates for open position. Candidate Screening: Review resumes, job applications, and conduct initial phone interviews or video conferencing to assess candidates' qualifications and fit for the position. Candidate Sourcing: Utilize various search methods, such as job portals, LinkedIn, and recruitment agencies, to source and attract qualified candidates. Develop candidate pools to ensure a diverse and talented applicant pool. Job Offer and Negotiation: Facilitate the job offer process, including extending employment contracts and negotiating employment terms with selected candidates. Background Checks: Perform reference checks and other background verification processes as part of the pre-employment screening. Recruitment Report: Prepare recruitment report on a regular basis (weekly, monthly, quarterly, and yearly) to provide insights into recruitment metrics, progress, and outcomes.
This position is responsible to ensure O2O strategies are implemented as planed; monitored and analyzed customer behavior by Sales Channel and by Customer group for quick actions to ensure KPI overcome ,responsible for customer experience to Makro OCS service, including the e-commerce platform friendliness and needs to work with operation team, customer development team, and Key account to improve customer satisfaction toward Makro service (Online & On behalf). Website & Application Audit Monitor Website & Application as Customer Point of View to detect any malfunctions or errors customer might experience including: Popup message, On-Going Promotion versus Product availability. Coordination and work closely with Business I.T. team to feedback platform issue and suggest for improvement. Report the update of on-going project/ issues and solution in team meeting Website & Platform improvement Monitor Website & Application on products such as photo correctness, photo & product description, re-shoot the photos, and arrange the description as necessary. Initiate requirements need to support front-end and back-end efficiency. Review & arrange to ensure that the products are being placed under the right categories for a good customers’ experience journey. Product Category Review Product Category Completeness (Photo, Category in term of consumer perception) Make the summary report of product which are active & inactive in platform with actions (if needed). Item Maintenance Manage daily items to be moved to active or inactive (backend) according to the situation of each product (i.e. Supply situation, Product quality situation, Store operation situation) Manage items visibility. Randomly check top selling items. Ecommerce Assortment Reviews Review assortment in E-Commerce and take actions according to internal process Customers Voices Monitor Call, Request, Complaints of Customer from various channels such as Phone Call, Facebook, Messenger, Viber. Coordinate with O2O Operation team, CD Team and Digital Marketing to take appropriate action Daily Issues Feedback & Support Support in replying customers’ complaints via Facebook app or other channels related Makro Click Order. Occasionally support CD/KAM/OCS to response to customers once they have issues via LINE/Viber O2O & OCS Daily Sales, No of Order, and Buying Trend Analyze O2O & OCS daily Sales versus Budget Monitors & analyze daily Sales, Order, and Buying customer Trend, to discuss among Operation/CD/Marketing for Actions need. By Channel (Growth or Drop / Compared to Previous Month & Compared to Budget) By Customer Group (Growth or Drop / Compared to Previous Month) By Product Group (Growth or Drop / Compared to Previous Month) Summarize trend of current customers to identify the Product/ Customer that require to push up/ or implement Marketing Campaign. Customer ATR Analyze of Customer ATR (New & Existing) Develop customer ATR plans, activities & target OCS Ordering Channel Analyze the Customer Behavior on Sales Channel: Offline / Online / Self ordering / On Behalf / Web / App Transportation Contract Negotiate for the best condition on annual transportation contract. Manage contract renew complete signage in time. Online Trend Update Competitors market survey/ Update, Online journey of other platform. Trend of Online Business. Summary & Suggest action. Makro compared to other players in the market