Oversee and optimize the end-to-end delivery process for the store’s products and services. Responsible for managing and coordinating the various aspects of order fulfillment, from the moment a customer places an order to the successful delivery of the product to their doorstep. Your role is crucial in ensuring a seamless and satisfactory customer experience. Order Processing: You will be in charge of efficiently processing incoming orders from the ecommerce platform, ensuring accuracy and completeness of order details, and verifying payment information. Inventory Management: Collaborating with inventory teams, you will monitor stock levels, plan for replenishments, and prevent stockouts or overstocks to meet customer demands. Delivery Performance: You will be accountable for meeting delivery performance metrics such as on-time delivery, delivery accuracy, and reducing delivery lead times. Customer Service: Handling delivery-related customer inquiries and complaints, providing timely resolutions, and striving to enhance the overall customer experience. Process Improvement: Continuously analyze the delivery process for potential bottlenecks or inefficiencies and implement improvements to enhance operational efficiency. Quality Control: Ensuring that all delivered products meet quality standards and conducting periodic audits to maintain the highest quality. Cost Management: Managing the delivery budget effectively and identifying cost-saving opportunities without compromising on service quality. Cross-functional Collaboration: Collaborating with various teams, including the warehouse, customer support, marketing, and product teams, to streamline processes and resolve issues. Reporting and Analysis: Preparing regular reports and performance metrics related to delivery operations, using data-driven insights to make informed decisions and propose strategic improvements. Ensure that hardware in the store is in good condition and can be used effectively also coordinate with ISD head office or maintenance company in all maintenance related issues. Verify accuracy of data recording system at POS, including other areas and back up corrective daily and monthly data Perform other duties as assigned by immediate Manager
Drive & Deliver to monthly target for both store Manage lease contract of existing tenant both permanent and Temporary lease Approach new temporary tenants to gain additional income Manage plaza event activities Verify monthly lease income from space & signage, & do summary report compare to target Co-ordinate with store GA and support tenant for shop fit-in / signage installation Initiate partnership promotion with tenant to drive more traffic to plaza Prepare quotation, and required documents for leasing process end-to-end Support for overall plaza operational function
We're looking for an ambitious, organized and energetic individual who can identify, research, and resolve technical problems quickly and efficiently. This person must have excellent interpersonal, customer service, organizational, and communications skills, and should have proficient in English, speaking and writing. Additionally, we need someone who is dependable, a team player, with proven history of self-direction and able to carry out assignments from beginning to completion, and a strong desire to learn from others. Serve as the first point of contact for end-users seeking technical assistance for infrastructure systems, and provide solutions Perform onsite or remote troubleshooting on technical issues, including but not limited to, network, servers, workstations operating system, software and hardware issues Record events, problems and their resolution in logs Perform weekly and monthly routine server, network, and workstation administrations and maintenance tasks Participate in needs assessments and evaluate potential purchases for compatibility with existing systems. Involve in new change in IT related projects as business requirement Perform administration for IT services as appropriate and required, including but not limited to, user accounts, file/print, backup/restore, storage, e-mail Perform MS, Linux server setups, migration server, network, workstations and other IT project setup and installation Require to work and participate in project as required, including out-of-business hour deployments Works with Local IT, Group IT, and vendors to achieve high end user satisfaction and business operation continuity for IT services. Oversees reported incidents to help identify interruptions and restore business services Travel within Myanmar and oversea as needed for training or projects
Role Purpose The IT Services Manager is responsible for managing, optimizing, and supporting enterprise IT systems and infrastructure. This role ensures reliable operations, effective ERP solutions, and business process automation through close collaboration with business stakeholders. The position provides technical leadership, drives continuous improvement, and ensures secure, scalable IT services aligned with business goals. Key Responsibilities Manage and enhance business applications and ERP systems to support operational needs. Lead deployment, upgrade, testing, and production support of applications. Oversee POS systems, peripheral software, and related infrastructure. Identify process inefficiencies and design automation solutions with business teams. Lead, mentor, and manage IT infrastructure and support teams. Ensure system security, reliability, scalability, and risk mitigation. Maintain IT documentation, SOPs, and technical standards. Collaborate with cross-functional and overseas IT teams. Technical Scope Server environments (Microsoft, Virtualization, Unix) Networking (Cisco, Fortinet, Palo alto infrastructure) Cloud platforms (AWS) SQL
To develop Key Account Customers list and increase the Active Key Account Customers list of Makro Myanmar To analyze the results (weekly, monthly and quarterly) of the Key Account Customers in terms of turnover, profits, loses, margin, average buying, frequency on the yearly and monthly base to make the right decisions to improve the situation and to use the information to be key input of developing effective plan To plan and to organize the Key Account Customers approach in due time in order to anticipate the main events and needs To collect the Key Account Customer Demands, Expectations and Needs and then propose solutions and alternatives to them in a short terms view To survey (deliver inputs and monitor) the market in order to know what Competitors are doing to allow MAKRO to react and to adapt its Strategy To work closely with Store Customer Development team and O2O team to develop effective customer activities plan by individual Key Account Customer on a regular basis To ensure good working relationship with internal and external customer in achievement of optimum customer satisfaction Respond to develop the Sales & Profit and number of valuable accounts as KPI Dealing with the Influence and Decision Maker of Key Account Customers to succeed the Top Line and Button Line target Effective problem solving for customers’ satisfaction in primary level and find solution Perform any other duties as may be assigned.
Identifies suppliers who can co-develop products Cooperates and maintains good relationship with suppliers who are reliable in providing products. Commits to all agreements made with the suppliers (i.e. invoice control arrangements, price differences), all of which are subject to a written contract or confirmation Visit suppliers and producers Conducts market research and analysis to identify products that can be developed and adopted. Coordinates with concerned Director, Sr. Buyer and Buyers to identify existing shelf-products that are sellable and can generate desired sales and profits if developed and marketed as Fresh Food / Dry Food Products Monitors the performance of Fresh Food / Dry Food Products, identify route causes of shortfall and plan actions to improve performance Work with Marketing team to develop new launch activity in stores to drive sales Ensures that products being developed match or better quality than benchmarks and priced lower than the benchmark according to brand positioning. Work with Marketing team to produce an effective Makro Mail Program, to achieve sales budget and profit targets. TFeeds back market information, competition information, projects, sales and profit results to line manager and supported team Gives all necessary information and documents (i.e. article, supplier, ordering, promotions) to the stores .Makes regular store visits to detect operational problems and follows-up on product quality and presentation.
Monitor and work with staff to repair and maintain store assets (facility and equipment) at peak appearance and operating level, keeping costs within expense budget Plan and prepare store’s facility and equipment maintenance programs Monitor and work with staff to ensure that all equipment is in good condition and operating at maximum utilization; prepare contingency plan for staff in case of equipment failure Control, monitor, and follow up on all jobs that are assigned to sourced suppliers or contractors Monitor to ensure that correct sourced suppliers or contractors fit with the maintenance issues Monitor management and control activities of manpower both internal and external department Acts as liaison with Pest Control company to ensure and maintain adequate service level Monitor that maintenance related equipment is properly pre-checked and used Ensure that damaged or no longer used assets are properly documented, processed, and disposed of on a timely basis Maintain high standard of health and safety in the store and department is safe from potential accidents; ensure safety procedures and policies are always followed, safety equipment and/or protective safety is utilized at all times, and that a spill is never left unattended. Ensure adequate training of equipment (forklifts, stacker, electric pallet jacks, cutting devices, etc.) Coordinate and prepare service agreement for other departments with related maintenance building, machines and equipments of store (i.e. contact with police station, municipality, etc). Maintain a high level of customer service when working with outsourced personnel or on the sales floor during business hours Prepare Repair & Maintenance annual budget Perform any other tasks not specified here within as required
Provide administrative and clerical support to management Manage email correspondence, drafting memos, and handling phone calls Create and format reports, presentations, and other documents for management Organize and maintain data, records, and files for the management team Oversee the day-to-day operations of the office Conduct research on various topics to provide managers with information they need to make informed decisions Freshers are welcome to apply.
We are looking for a lead of low code development team who is passionate about technology: Power Apps, Power Automate, Dataverse, SharePoint and Dynamics 365 solutions and wants to deliver real improvements to microfinance business users in smart and effective ways, improving their everyday tasks. • Perform detailed requirement assessments of user requests, challenges and identify opportunities to automate or simplify repetitive tasks • Develop, test, and deploy solutions using Power Apps, Power Automate, SharePoint/Dataverse, UiPath, and Python scripts • Monitor released applications to ensure running properly and resolve the apps issues • Prepare technical documentation • Provide technical training and create clear training materials for end users