Key Responsibilities

1. Recruitment & Staffing

• Manage hiring for showroom sales executives, goldsmiths, designers, production staff, and back-office employees.

• Coordinate bulk hiring during festive seasons and peak sales periods.

• Develop recruitment pipelines for skilled artisans and experienced sales professionals.

• Conduct interviews and finalize compensation in line with company policy.

2. Payroll & Compensation

• Oversee payroll processing (including incentives and sales commissions).

• Manage attendance, leave records, and overtime calculations.

• Ensure statutory compliance (PF, ESI, gratuity, bonus, etc.).

• Maintain accurate employee records.

3. Employee Relations

• Handle employee grievances and disciplinary actions.

• Maintain positive workplace culture across retail outlets and factory units.

• Conduct regular staff meetings and engagement activities.

• Monitor employee retention and reduce attrition.

4. Compliance & Legal

• Ensure compliance with labor laws and shop & establishment regulations.

• Maintain documentation for audits and inspections.

• Draft and implement HR policies and SOPs.

5. Training & Development

• Organize sales training for showroom staff.

• Conduct grooming and customer service training.

• Arrange skill development programs for artisans and craftsmen.

• Support leadership development for store managers.

6. Performance Management

• Implement performance appraisal systems.

• Track KPIs for sales staff and production teams.

• Align employee goals with business targets.

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• 5–8 years of HR experience (preferably in retail, manufacturing, or jewellery industry).

• Strong knowledge of labor laws and statutory compliance.

• Experience managing multi-location workforce preferred.

• Experience in retail incentive structure management.

• Strong negotiation and conflict resolution skills.

• Excellent interpersonal and leadership abilities.

• Ability to handle blue-collar and white-collar workforce.

• Key Competencies

• Leadership & Team Management

• Confidentiality & Integrity

• Attention to Detail

• Organizational & Planning Skills

• Strong Communication Skills