• To ensure that the company HR operational policies and processes are adhered to and continually improved.
• To assist in all activities concerning the sourcing & recruitment of staff, performance management, staff discipline and HR administration.
• To coordinate all matters of employee work permits and visas.
• To coordinate and / or conduct departmental training and conduct new hire hotel orientation program.
• Implement corporate policies and procedures on compensation, incentive, bonus and benefits.
• Continually assesses employee morale by analyzing absenteeism and turnover records, lateness and resignations.
• Coordinate and oversee all matters related to staff accommodation, facilities, and transport.
• Coordinates controls and inspects employee’s accommodation, staff canteen, rest rooms etc. ensuring it is of the highest possible standard of cleanliness and comfort.
• Coordinate employee wellness and safety programs.
• Conduct needs analysis, develop, implement, and monitor training programs and materials.
• Encourages a good standard of employee conduct and behavior and coordinates disciplinary procedure as and when necessary.
• Ensures appraisals are carried out for every employee every 12 months or as per hotels management policy, and also reviews all appraisals and follows up on development needs, if required.
• Assist in communication of key messages to all staff.
• Assist in recruitment and hiring of all employees.
• Ability to remain calm and courteous in demanding situations.
• Assists other department heads / HOD's in the formulation of HR policies and procedures for their respective departments.
• Assists with and ensures that all procedures concerning promotion, transfer and staff resignation is carried on within Company policy and also within legal boundaries.
• Assists in developing and conducting management training on a variety of leadership and HR topics.
• Assists in overseeing preparation of reports required by government agencies.
• Oversee Workers Compensation programs, ensuring claims and reports are submitted in a timely basis.
• Support operational efforts through proper staffing and training of associates.
• Assist with planning, coordinating and executing employee activities and events, including monthly staff meeting, food festivals, annual picnic, holiday party, Wellness
Fair, farewell party, community services etc.
• Issue staff or training experience and conduct certificates.
• Assists in the administration of the Hotel's social and staff benefit programs Eg: Employee of the Month, Leader of the Month, and other staff incentives.
• Provide guidance to the leadership team regarding employee morale, employee relations, coaching, counselling and discipline.
• Promote employee communication activities and channels, to encourage and enable feedback from staff.
• Maintain a positive relationship with staff representatives and ensure any employee grievances are monitored and resolved.
• Responsible for all back office and administration tasks of the department.
• Oversee the management of the recruiting process including position management, advertising, working with community agencies.
• Develops and maintains confidential departmental staff and associated files, documents, pay scale details and/or other important databases.

• 6 years Human Resources management experience required preferably in the hospitality industry and minimum experience of 1 to 2 year in the same position at 4 Star or 5
Star Hotel.
• Bachelor's degree or Master's Degree education in Human Resource.
• Well understand in HR and Payroll Management Systems (HRIS Systems).
• Excellent skills in Microsoft Office, HRIS system, Applicant Tracking system, and online recruiting resources.