JOB PURPOSE

 Drive and Lead the Strategy for Operation & Maintenance of the Camusat Myanmar;
 Manage the performance of services to clients (internal and external) as agreed in the related contracts and ensure that the Service Levels are achieved;
 Manage and contribute to the delivery of all O&M components of group services in order to meet business objectives;
Identify KPI's and key services and create a mechanism for reporting to the Country CEO and the management committee on a monthly basis;

JOB DUTIES AND RESPONSIBILITIES

 Delivery Management

o Drive and Lead O&M Delivery Team including responsibility for end-to-end Service Delivery, Operations Centre, O&M Area Management, career development and staff appraisals;
o Definition of service level agreements (SLA's) in relation to contracted services, ensuring the SLA's are achieved and service quality together with client expectations are met or exceeded;
o Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed;
o Build and maintain client relationships both internally and externally;
o Attend client service review meetings covering performance, service improvements, quality and processes;
o Implement and facilitate workshops and training courses with reference to service delivery;
o To provide reports to an agreed schedule (or on request), including capacity management and Operation Centre performance reports;
o Work closely with key department heads on problem-solving, issue resolution, and process management;

 People Management

o Responsible for Service Delivery team shaping, building, development, management and motivation;
o Matrix management with responsibility for permanent and contractual staff;
o A role model for Service Delivery discipline;

 Quality Management

o Responsible for managing the quality of deliverables for service and products ensuring that best in class O&M standards are applied;
o Responsible for ensuring all O&M KPI's defined are met or exceeded;
o Ensure the delivered services are fit for purpose, carrying out relevant reviews as necessary;
o Ensure employees are profiled in order that O&M deliver the best service possible in the context of activities;

 Communication:

o Responsible for reporting and presenting on service status to the Company Management Team;
o Planning facilitated sessions for any aspect of Service Delivery including incident review, problem resolution, capacity and planning;
o Responsible for creating and adhering to the Service Delivery plan, ensuring it is targeted appropriately to the stakeholder and group audience;


 PERFORMANCE INDICATORS I TARGETS:

o High customer satisfaction ratings (internal and external);
o All incidents dealt with within agreed SLA / KPI;
o Departmental Work Activities meet timescale commitments (internal and external);
o Skills within the Service delivery team remain sufficient to meet internal and external business demands;
o Annual objectives set during appraisal are met;

KNOWLEDGE AND REQUIRED SKILLS
 Excellent knowledge of systems, software, technologies, communications and suppliers to support business needs with particular emphasis on Passive O&M Service Delivery;
 Strong communication skills - Able to communicate effectively on technical and business issues (Internal & External);
 Strong people management and technical skills;
 Innovative thinker -able to turn customer requirements into workable solutions;
 Excellent time management skills;
 Flexible but Methodical and thorough approach - process oriented;
 Hands on knowledge of Telecommunication Power Systems and concepts;
 Solid leadership skills are essential, able to communicate ideas to technical staff, business users and the board with equal clarity;

QUALITIES
Organization/ Coordination/ Rigor/ Respect of deadlines/ Sense of responsibility/ Ability to take decision/Mobility

EXPERIENCE
 7 to 8 years in total and two years in same position.

EDUCATION
 Bachelor degree in Engineering (Must)
 Master in Management (Required but not mandatory)