JOB PURPOSE Drive and Lead the Strategy for Operation & Maintenance of the Camusat Myanmar; Manage the performance of services to clients (internal and external) as agreed in the related contracts and ensure that the Service Levels are achieved; Manage and contribute to the delivery of all O&M components of group services in order to meet business objectives; Identify KPl's and key services and create a mechanism for reporting to the Country CEO and the management comitee on a monthly basis;JOB DUTIES AND RESPONSIBILITIES Delivery Managemento Drive and Lead O&M Delivery Team including responsibility for end-to-end Service Delivery, Operations Centre, O&M Area Management, career development and staff appraisals;o Definition of service level agreements (SLA's) in relation to contracted services, ensuring the SLA's are achieved and service quality together with client expectations are met or exceeded;o Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed;o Build and maintain client relationships both internally and externally;o Attend client service review meetings covering performance, service improvements, quality and processes;o Implement and facilitate workshops and training courses with reference to service delivery;o To provide reports to an agreed schedule (or on request), including capacity management and Operation Centre performance reports;o Work closely with key department heads on problem solving, issue resolution, and process management; People Managemento Responsible for Service Delivery team shaping, building, development, management and motivation;o Matrix management with responsibility for permanent and contractual staff;o Role model for Service Delivery discipline; Quality Managemento Responsible for managing the quality of deliverables for service and products ensuring that best in class O&M standards are applied;o Responsible for ensuring all O&M KPl's defined are met or exceeded;o Ensure the delivered services are fit for purpose, carrying out relevant reviews as necessary;o Ensure employees are profiled in order that O&M deliver the best service possible in context of activities; Communication:o Responsible for reporting and presenting on service status to the Company Management Team;o Planning facilitated sessions for any aspect of Service Delivery including incident review, problem resolution, capacity and planning;o Responsible for creating and adhering to the Service Delivery plan, ensuring it is targeted appropriately to the stakeholder and group audience; PERFORMANCE INDICATORS I TARGETS:o High customer satisfaction ratings (internal and external);o All incidents dealt with within agreed SLA / KPI;o Departmental Work Activities meet timescale commitments (internal and external);o Skills within the Service delivery team remain sufficient to meet internal and external business demands;o Annual objectives set during appraisal are met;
KNOWLEDGE AND REQUIRED SKILLS Excellent knowledge of systems, software, technologies, communications and suppliers to support business needs with particular emphasis on Passive O&M Service Delivery; Strong communication skills - Able to communicate effectively on technical and business issues (Internal & External); Strong people management and technical skills; Innovative thinker -able to turn customer requirements into workable solutions; Excellent time management skills; Flexible but Methodical and thorough approach - process oriented; Hands on knowledge of Telecommunication Power Systems and concepts; Solid leadership skills are essential, able to communicate ideas to technical staff, business users and the board with equal clarity;QUALITIESOrganization/ Coordination/ Rigor/ Respect of deadlines/ Sense of responsibility/ Ability to take decision/MobilityEXPERIENCE 7 to 8 years in total and two years in same position.EDUCATION Bachelor degree in Engineering (Must) Master in Management (Required but not mandatory)
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We are one of most experienced in implementation of telecom infrastructures and networks developers, providing Telecommunications Services in Myanmar.
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