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After Sales Service Manager

Trading
| Yangon
Verified This job has been verified by the company as a real job vacancy.
31 Jan 2019
Recruiter active 3 days ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 3 days ago The recruiter at this company was last active reviewing applications.
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After Sales Service Manager
Trading, | Yangon

After Sales Service Manager

Trading
Yangon

After Sales Service Manager

Trading
Recruiter active 3 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
31 Jan 2019
Verified
Recruiter active 3 days ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Trading/Distribution/Import/Export

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

Display a positive demeanor and respect to all internal and external customers
Mentor and coach internal and external team members
Provide technical assistance when required, to promote the use of products
Act as a technical consultant to the Sales and Marketing Team on quality/technical issues
Consistently monitor and maintain call centre metrics
Interact with the factories about quality issues and provide technical feedback
Process repair authorisation and forward to appropriate approved service resource
Monitor performance and failure trends
Approve timesheets and invoices
Apply industry knowledge and analyze trends and developments to improve after sales service
Recognize system deficiencies and implement effective solutions
Agrees and maintains regional standards of service
Appoints and maintains appropriate service partner organisations in export branches
Manages internal and external technical teams with standards, budget and project schedule
Ensure department proper staffing levels
Set service organisation goals and expectations and provide performance feedback to external partners and employees ensuring compliance to standard and regulation

Open To

Male/Female

Job Requirements

Electrical Engineer degree and MBA preferably
Good technical abilities
Computer literacy
Proficiency in English (written, read and spoken)
Critical thinking
Active listening
Complex problem solving
Management of personnel and material resources
Monitoring and follow up
Communication
Detail oriented
Time Management
5-7 years in relevant experience

What We Can Offer

Benefits

Meal and travel allowance

Highlights

Join an experienced team

Career Opportunities

Management potential
Already Expired
OR

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Trading/Distribution/Import/Export

Min Education Level

Bachelor Degree

Job Type

Full Time

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