This position is a 1-year contract-based employment.

The Manager – Project Management & Solution Delivery is responsible for leading the end-to-end delivery of enterprise IT projects, ensuring alignment between business requirements and technical solutions. The role drives effective project execution, system integration, and solution implementation while maintaining high standards of quality, governance, and compliance. This position acts as a key bridge between Business, Architecture, Operations, and Vendors, ensuring timely delivery, stakeholder alignment, and successful adoption of solutions that support organizational objectives and digital transformation initiatives.

Key Accountabilities

1. Project Management & Delivery

• Lead end-to-end IT project management from initiation to successful delivery.
• Coordinate project activities, resources, and timelines to ensure timely delivery of milestones.
• Apply and manage project management methodologies (Agile, Scrum, Waterfall, PRINCE2, PMP) based on project needs.
• Drive solution delivery across multiple systems ensuring alignment with business requirements.
• Handle multiple projects and priorities in a fast-paced environment.

2. Business & Technical Alignment

• Coordinate with Business stakeholders and Business Analysts (BA) to gather, clarify, and obtain sign-off on business requirements.
• Collaborate with Architects and Subject Matter Experts (SMEs) to align technical solutions with business requirements.
• Conduct technical workshops and review sessions with Architects and the Operations team.

3. Integration & Technology Oversight

• Manage system integration activities across internal and external platforms.
• Oversee IT infrastructure, software development, and cloud initiatives.

4. Governance, Risk & Compliance

• Identify, assess, and manage project risks and issues, ensuring timely resolution and escalation.
• Conduct risk assessments and support effective decision-making.
• Ensure adherence to IT security, compliance, and governance standards.

5. Planning, Tracking & Documentation

• Create and maintain project documentation including charters, plans, and status reports.
• Track project progress and provide regular updates to stakeholders.
• Ensure proper documentation and compliance with organizational standards.
• Utilize project management tools (Jira, Trello, Asana, MS Project) for planning, tracking, and reporting.

6. Quality Assurance & Continuous Improvement

• Coordinate User Acceptance Testing (UAT) and ensure deliverables meet quality standards.
• Analyze project outcomes and provide recommendations for improvement.
• Conduct post-project evaluations and capture lessons learned.

7. Stakeholder, Vendor & Team Management

• Build and maintain strong relationships with stakeholders, vendors, and cross-functional teams.
• Manage vendors to ensure deliverables are completed on time and meet quality standards.

8. Change Management & Innovation

• Lead and support change management initiatives to ensure successful adoption of new solutions.
• Stay informed of industry trends, emerging technologies, and best practices in project management.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
• A postgraduate degree (MBA, PGDM) or relevant certification in Project Management (e.g., PMP, Prince2 Foundation, Agile/Scrum) is a plus.
• 6 to 9 years of relevant experience in IT project delivery, including 2+ years in a coordination or lead role.
• Experience working with cross-functional teams and external vendors.
• 4+ years of relevant experience in Telecommunication domain.
• Strong financial acumen for budgeting, cost control and vendor contracts.

Project & Delivery Management

• Strong end-to-end project management (initiation to delivery)
• Knowledge of Agile, Scrum, Waterfall, PRINCE2, PMP
• Ability to manage multiple projects, priorities, and timelines
• Experience in budgeting, forecasting, and resource planning

Technical & Integration Knowledge

• Understanding of system integration and enterprise architecture
• Knowledge of SOAP/REST APIs and integration patterns
• Basic programming (Java, Python) and SQL skills
• Familiar with IT infrastructure, SDLC, and cloud technologies

Business & Stakeholder Management : Ability to translate business needs into technical solutions, with experience working with Business, BA, Architects, and SMEs, and strong stakeholder management and communication skills.

Risk, Governance & Compliance : Risk identification, assessment, mitigation, IT governance, security & compliance knowledge

Tools & Documentation : Proficient in Jira, Trello, Asana, MS Project, and MS Office (Excel, PowerPoint, Word), with strong project documentation skills (charters, plans, reports) and ability to track and report project performance.

Quality Assurance & Continuous Improvement : Experience in UAT & QA processes, post-project reviews and improvements, with strong analytical and problem-solving skills.

Cross-functional Team Management : Ability to lead and motivate cross-functional teams, with strong vendor management, negotiation, and team coaching/development skills.

Change Management & Innovation : Experience in change management processes, supporting digital transformation and new technologies, with awareness of industry trends and innovations.

Behavioral Competencies : Leadership & Ownership, Strategic Thinking, Strong Communication & Stakeholder Management, Problem Solving & Decision Making, Adaptability & Result Focus, Teamwork, and Soft Skills (emotional intelligence, resilience, critical thinking, creativity, continuous learning)