The Operation Manager oversees daily business operations to ensure efficiency, compliance, and service quality across teams and digital platforms. The role includes managing insurance-related financial processes, supporting mobile app services, leading projects, supervising teams, and working with cross-functional stakeholders to improve workflows and uphold professional standards.

• Assist in managing day-to-day operations to ensure operational efficiency, compliance, and seamless workflow across multiple teams.
• Drive the implementation, monitoring, and continuous improvement of operational strategies, policies, and procedures.
• Coordinate and build strong relationships with internal and external stakeholders to proactively resolve operational issues and enhance service delivery.
• Prepare, analyze, and monitor budgets, financial reports, and operational performance metrics, with a strong focus on insurance commission calculations and reconciliation.
• Lead and support the planning, execution, and monitoring of operational projects, ensuring timely delivery, clear milestones, and measurable outcomes.
• Provide operational oversight for digital/mobile application–based services, maintaining service quality and driving adoption.
• Collaborate with cross-functional teams (Finance, Product, IT, Insurance, and Operations) to streamline processes and ensure alignment with business goals.
• Supervise, mentor, and guide team members, fostering a collaborative, accountable, and high-performance culture.
• Apply project management skills to oversee multiple initiatives simultaneously, including resource planning, risk management, and progress reporting.
• Identify process inefficiencies, propose data-driven improvements, and champion the implementation of best practices.
• Ensure compliance with internal policies, regulatory requirements, and industry standards while minimizing operational risks.

• Graduate in Economics, Commerce, Business Administration, or Business Management, a Master’s degree in Insurance is preferable.
• Fluent in local language and English Language.
• MS Office (PowerPoint, Word, Excel) Proficient in Power BI.
• Ability to work independently and as part of a team.
• Knowledge of insurance business, including claims management and underwriting, as well as insurance products and processes preferred.
• Operations experience in the banking and/or insurance industry, providing you with valuable insights into industry practices.
• Excellent analytical and problem-solving skills.
• Strong interpersonal and communication skills.
• In-depth understanding of Bancassurance products and services.